CCA3 - Provider Liaison - 22.04

BASIC FUNCTIONS:

Position Summary:

• As the Provider Relations Liaison you will be the point of contact for the therapists/providers in the homecare department. You will be responsible to effectively communicate with providers as per given timelines. You will communicate in regards to; overdue document submission to ensure we receive them as soon as possible. You will also communicate with patients when appropriate. You will effectively build relationships with providers, to improve timely submission of documents as well as following all timelines given including timelines for escalation as needed so that all documents are received within the stated acceptable timeframes.

Duties and Responsibilities:

Every effort has been made to keep your job description as complete as possible. However, it in no way states or implies that they are the only duties you will be required to perform. The omission of specific statement of duties does not exclude them from the position if the work is similar, related or is a logical assignment to the positon.

• Build relationships and communicate effectively and professionally with providers to ensure timely submission of documents
• When appropriate communicate with patients to ensure timely scheduling from provider
• Comfortable with persistent and all forms of communication (call, SMS, email) in order to get results needed
• Handle high volume of communication (calls, texts, email) in an organized and professional manner
• Diligent documenting of all actions taken and responses received from providers in patient account in Infinite Database
• Responsible to run and analyze various reports such as, assigned evaluations report, scheduled evaluations and visits report, awaiting evaluation and visit report, sign off report in Infinite Database and Raintree data base etc.
• Excellent investigation in CRM and other databases prior to contacting providers to ensure we are accurately asking for documents that were not submitted rather than asking for documents a DC agent may have missed
• Communicate relevant responses from provider to other Infinite team members to ensure cohesive operations
• Responsible to escalate issues according to timelines and appropriate colleagues as instructed

KEY RESULT AREAS:

• Accuracy
• Provide suggestions to continuously improve process of timely note submission
• Participate in team meetings

COMPETENCIES NEEDED:
Excellent and effective communicator with proven results
Critical- independent thinker using logic and reasoning to identify the strengths and weaknesses of alternative solutions to problems
Judgment and decision - making skills 

• Social Perceptiveness and excellent interpersonal skills
• Time Management
• Active Learning
• Negotiation skills 
• Learning Strategies 
• Maintains confidentiality of program and patient information 
• Knowledge of administrative and clerical procedures and systems 
• Technologically proficient 
• Ability to multitask and prioritize responsibilities 
• Quick learner 
• Very high attention to Detail
•  Integrity 
• Team attitude 
• Dependability 
• Self-Control 
• Data Analytics 
• Initiative 
• Leadership

QUALIFICATIONS:

• Quality Assurance
• Familiar with the healthcare/therapy industry
•