CCA2 - Customer Service - 22.01

BASIC FUNCTIONS:

• Agents will be doing customer service role mainly answering pre and post sales questions through email correspondence.

• They will also be doing order processing - creating order forms, invoices and refund processes.

•  They are also expected to have high accuracy in terms of the information they are giving to our customers

KEY RESULT AREAS:

• Attendance

• Campaign Specific KPIs

• Satisfaction rate

COMPETENCIES NEEDED:

•  Strong customer service background
• Good in email construction
• No previous record of fraud
•  Good attendance record
•  At least 2 years in college
• Neutral accent

QUALIFICATIONS:

• 1-2 years BPO experience preferably with email experience handling an international account.

•  With customer service experience

• Keen attention to details
• Good communication, analytical, and organizational skills

• Must be able to prioritize and complete all job duty requirements
• Good typing skills.

• Willing to work in any schedule.

• Resourceful and passionate about people
• Strong Customer service background

• Having experience with retention campaign is an advantage.

• Should be able to handle enraged customers

• Good attendance record