CCA3 - CUSTOMER SERVICE REPRESENTATIVE - 22.01

BASIC FUNCTIONS:

• Take in outbound/inbound calls
• Email support

KEY RESULT AREAS:

• Conversions
• QA
• Attendance
• Schedule Adherence

COMPETENCIES NEEDED:

• Average to excellent in communication
• Comprehension and listening skills
• Ability to multitask, should be flexible, knows basic keyboard shortcuts.
• Average to excellent typing skills and internet savvy.

QUALIFICATIONS:

• CSR experience for at least 2 years
• Average to excellent oral and written skills
• Knowledgeable when it comes to MS Office specially Excel
• Conversational, persistent and with high enthusiasm level