SA3 -Outbound Sales Agent - 22.01

BASIC FUNCTIONS:

• Agents will do both Inbound and Outbound calls for Dotcom Products
• Agents will do both sales and customer service tasks
• The agents are expected to cover customer service and convert it to sales as well as to
• perform retention for customers wanting to cancel order and subscription

KEY RESULT AREAS:

• $400/day sales combination of Inbound and Outbound

COMPETENCIES NEEDED:

• Speaks well, ability to build rapport.
• Can work under pressure.
• Must be willing to work in a high call volume environment.
• Professionally mature since it requires methodical process and it takes time to close.
• Agents to quickly learn and get themselves
• familiar with BANT and learn how to translate it into a process driven approach.

QUALIFICATIONS:

• Can hold a conversation, know how to ask questions.
• Seasoned agents are ideal. The preference are agents with at least 2 years of experience on the phone and have solid sales and customer service experience.
• Understand basic computer navigation
• Knows how to use Microsoft office tools
• Versed on using soft phone