House Keeping Manager

Overview:

The Housekeeping Manager is responsible for overseeing and managing all housekeeping operations within a high-end serviced apartment complex. This role requires a strong combination of leadership, organizational skills, and a commitment to providing exceptional guest service.

Key Responsibilities:

• Staff Management:
  • Recruit, hire, and train housekeeping staff.
  • Develop and implement training programs to ensure staff proficiency.
  • Monitor staff performance and address any issues promptly.
  • Create a positive and supportive work environment.
• Operational Management:
  • Develop and implement housekeeping policies and procedures.
  • Ensure adherence to quality standards and cleanliness guidelines.
  • Manage inventory of cleaning supplies and equipment.
  • Coordinate with other departments to ensure smooth operations.
• Guest Satisfaction:
  • Ensure guest satisfaction through meticulous attention to detail.
  • Respond promptly to guest requests and complaints.
  • Monitor guest feedback and implement improvements.
• Quality Control:
  • Conduct regular inspections of guest rooms and common areas.
  • Identify and address any maintenance or cleaning issues.
  • Implement quality control measures to maintain high standards.
• Budget Management:
  • Manage the housekeeping budget and optimize costs.
  • Monitor expenses and identify areas for savings.
• Safety and Security:
  • Ensure compliance with safety regulations and standards.
  • Implement security measures to protect guests and staff.

Qualifications:

• Minimum 3 years of experience in housekeeping management, preferably in a luxury hotel or serviced apartment complex.
• Strong leadership and organizational skills.
• Excellent communication and interpersonal skills.
• Proficiency in English.
• Knowledge of cleaning techniques and standards.
• Ability to work under pressure and meet deadlines.

Additional Skills:

• Experience with property management software.
• Knowledge of local laws and regulations pertaining to housekeeping.
• Ability to train and motivate staff.