General Manager

Overview:

The General Manager is responsible for the overall operation and success of the high-end serviced apartment complex. This role requires a strong combination of leadership, business acumen, and exceptional customer service skills. The General Manager will oversee all aspects of the property, including financial performance, guest satisfaction, staff management, and maintenance.

Key Responsibilities:

• Financial Management:
  • Develop and implement annual budgets and financial plans.
  • Monitor revenue and expenses to ensure profitability.
  • Manage cash flow and optimize financial performance.
  • Oversee accounting and reporting processes.
• Operations Management:
  • Ensure smooth and efficient day-to-day operations of the property.
  • Develop and implement operational policies and procedures.
  • Supervise staff and delegate tasks effectively.
  • Maintain high standards of cleanliness and maintenance.
  • Manage vendor relationships and contracts.
• Guest Satisfaction:
  • Foster a culture of exceptional customer service.
  • Respond promptly to guest inquiries and complaints.
  • Ensure guest satisfaction through personalized service and attention to detail.
  • Implement guest satisfaction surveys and feedback mechanisms.
• Staff Management:
  • Recruit, hire, and train qualified staff.
  • Provide ongoing development and mentorship to staff.
  • Manage employee performance and address issues promptly.
  • Foster a positive and supportive work environment.
• Sales and Marketing:
  • Develop and implement effective sales and marketing strategies.
  • Maximize occupancy rates and revenue.
  • Manage online reputation and reviews.
  • Build relationships with corporate clients and travel agents.
• Property Maintenance:
  • Oversee property maintenance and repairs.
  • Ensure compliance with safety regulations and standards.
  • Manage capital expenditures and renovations.
• Community Relations:
  • Build positive relationships with local residents and businesses.
  • Participate in community events and initiatives.
  • Address any concerns or issues raised by the community.

Qualifications:

• Bachelor's degree in hospitality management, business administration, or a related field.
• Minimum 5 years of experience in a managerial role within the hospitality industry, preferably in serviced apartments or luxury hotels.
• Strong leadership and interpersonal skills.
• Excellent communication and problem-solving abilities.
• Proven track record of financial management and business acumen.
• Strong understanding of guest service and customer satisfaction.
• Proficiency in property management software and systems.