Assistant Salon Manager

Responsible for assisting the Salon Manager in operating the salon and its profitability in accordance with the companys policies and procedures. Ensuring that client count numbers are maintained and reviewed whilst the best service and quality in the industry are being provided. Responsible to lead the receptionists to ensure our clients experience a seamless booking, arrival and departure, whilst ensuring in depth knowledge of all services and products.

Job Responsibilities

SALON OPERATIONS

• Assist in managing all areas of salon operations.
• Go through appointments for the next day and identify new and repeat clients.
• Manage opening and closing of salon.
• Complete all required reports in an accurate and timely manner.
• Manage bookings effectively to create highest productivity and maximize down time and quiet times first.
• Assign reception team duties to ensure fairness and maximize cover.
• Follow and reinforce proper sales techniques for sale of retail products.
• Ensure all staff are fully trained and regularly retrained in all service procedures and retail products.
• Ensure a first-class standard of service is delivered and maintained in salon to promote a positive client experience.
• Promptly and effectively resolve client concerns and complaints. Monitor via client feedback forms.
• Handle clients questions and concerns professionally and courteously.
• Ensures that clients information is recorded and maintained effectively.
• Ensure you have a running shift schedule for all staff and that they are aware of their work schedule.
• Ensure you have the right number of staff to ensure days off as per policy.
• Keep updated records of Public Holidays, Annual Leave, Sick Leave and any other trackers and submit to HR.
• Propose marketing activities to grow the client count and salon profitability.
• Take full responsibility for all the work in connection with receipts, bookings, records and money.
• Communicate to the Salon Manager all occurrences involving staff or clients in the salon that require attention.
• Ensure that personal grooming and appearance standards are maintained at all times.
• Maintain confidentiality and the highest degree of professional ethics at all times.
• Perform any other related duties as determined necessary by management.
• Monitor inventory levels to ensure adequate supplies are available to meet salon needs.
• Ensure that cash deposits are made to the bank as per company policy.
• Ensure housekeeping standards are maintained at the highest level.

QUALIFICATIONS/REQUIREMENTS

• High School Diploma or equivalent
• Minimum 3-4 years experience in a hotel, salon or spa, in a reception or customer services role.
• Minimum 1-year experience in supervising others in a customer service environment.
• Minimum 2 years experience in handling POS.