Job Brief

Our client, luxury hospitality establishment is seeking an experienced, innovative, results-oriented timeshare and Sales Manager in Saint Lucia. 

The ideal candidate will be directly responsible for managing and providing strategic leadership on resort to our Private Residence Club (PRC) timeshare sales team that aids in positioning the resort as the premier luxury vacation ownership property in the region. 

Job Requirements 

• Lead and manage the timeshare sales team, providing guidance and support in collaboration with the Sales Director.
• Assist in establishing sales targets and objectives, ensuring alignment with company goals.
• Support the development and implementation of effective sales strategies to maximize revenue.
• Train new and existing sales representatives and provide ongoing coaching.
• Track and analyze sales metrics to evaluate team and individual performance.
• Implement corrective measures and strategies to meet or exceed targets.
• Address customer concerns and ensure high levels of guest satisfaction.
• Skillfully negotiate terms, prices, and conditions and perform closing of deals.
• Follow up with clients throughout the process and post-sale to ensure seamless service delivery that evokes luxury.
• Stay informed about the timeshare industry, product updates, and market trends.
• Effectively communicate the unique selling points of the timeshare properties.
• Assist with new business development research and presentations.
• Coordinate and conduct business transactions.

Qualifications 

• A minimum of five (5) years management level experience in hotel, real estate or timeshare sales
• Experience in luxury hospitality environment.
• Tertiary level education preferably in Sales & Marketing 
• High level computer literacy, proficiency in SPI is preferred.
• Exceptional critical-thinking, problem-solving, and negotiation skills.
• Excellent guest relations and sales presentation skills.
• Ability to work shifts, weekends, and public holidays.
• Proven ability to develop a high-performing team and champion a positive, collaborative, and values-based culture.

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