Castries, Saint Lucia

Assistant Director of Housekeeping

 Job Description:

Job Brief:

We are seeking an Assistant Director of Housekeeping for a luxury establishment in Saint Lucia.

The ideal candidate shall be self-motivated, creative, results-oriented leader with an undeniable passion for training and developing others
coupled with an exacting eye for detail. 

The successful applicant will be responsible for supporting the Director of
Housekeeping in leading and overseeing all aspects of the resort's guestrooms, laundry, public areas operations geared towards optimizing guest experiences and ensuring team members possess the knowledge and
competencies to reach their highest potential.

Job Requirements: 

  • Assist the Director of Housekeeping in implementing business plans for the department that are aligned with the company's mission, objectives and strategies.
  • Provide leadership to the housekeeping and landscaping teams via executing action plans towards ensuring the teams are consistently meeting their objectives.
  • Effectively manage and control costs while ensuring luxury service standards are maintained.
  • Manage guestroom turnover and facilitate a seamless arrival and stay-over guest room experience for all guests including VIPs and special occasion celebrants.
  • Coordinate and maintain effective collaboration with the relevant departments to ensure room / public area projects and renovations, new-build and other projects are completed in accordance with standards from a housekeeping and landscaping perspective.
  • Facilitates monthly stocktaking and establishes and maintains accurate inventory records and ensures linen, uniforms, amenities, supplies and inventories are kept up to par.
  • Assist in planning and consistently administering on-going training and development programs which will facilitate well-trained team members at all levels and permit advancement for those persons qualified and interested in career development. 
  • Inspect and conduct documented quality assurance audits of the housekeeping operation to assure consistency in quality and service delivery throughout all areas and functions 
  • Enforce and adhere to all local and international laws and regulations regarding health and safety.

Qualifications:

  • A minimum of five (5) years experience in a housekeeping or rooms division management in a luxury hospitality environment.
  • Tertiary level education preferably in a hospitality related field.
  • Prior luxury, independent hotel experience preferred.
  • Excellent level of business writing and negotiation skills are required.
  • High level computer literacy with proficiency in Microsoft Office Suite; knowledge of Opera is an asset.
  • Exceptional level of attention to detail.
  • Adaptable and able to work well under the pressure of meeting production schedules and timelines.
  • Ability to work shifts, weekends, and public holidays.
  • Excellent leadership, organizational and communication skills.
  • Proven ability to develop a high-performing team and champion a positive, collaborative, and values-based culture.


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  Required Skills:

Attention To Detail Career Development Laundry Communication Skills Turnover Housekeeping Service Delivery Assurance Computer Literacy Timelines Quality Assurance Writing Negotiation Regulations Records Pressure Education Planning Microsoft Office Leadership Business Communication Training Management