Service Desk Engineer (with Splunk)

Job Title: Service Desk Engineer (with Splunk)

Location: Portugal

Work Regime: Remote

Step into a dynamic ecosystem where the future of business is created and lived every day. Be part of it!

At LUZA Group, passion, perseverance, and the drive to excel define our path to success.

Founded in 2006, we are a Portuguese multinational with over 1,200 talented professionals and a turnover surpassing 30M. With a strong presence in key marketsPortugal, Spain, Morocco, Brazil, Mexico, the United States, and Chinawe deliver innovative solutions in engineering, IT, design, consulting, Industry 4.0, training, and recruitment. Our people and their talent power everything we do.

This is a moment of growth and opportunity. The future belongs to visionary minds. Will you join us?

Overview / Summary:

We are looking for a Service Desk Engineer to join our company.

Requirements:

• In-depth understanding of Splunk (mandatory); Apache NiFi and Elastic (are a plus);
• 1st and 2nd level support (mandatory): Ability to handle more complex requests independently;
• Troubleshooting (mandatory): Ability to quickly identify and resolve technical issues;
• Customer service: Providing excellent customer support and service quality;
• Documentation: Accurate documentation of all requests and solutions;
• Teamwork: Collaborate with technicians and engineers to find solutions;
• Continuing Education: Willingness to continuously train in the above technologies;
• Incident management: Management and tracking of incidents and service requests;
• Escalation processes: Knowledge of escalation routes and procedures;
• Multi-tasking: ability to manage multiple requests simultaneously;
• Process improvement: contribution to process optimization and efficient operations.

#VisionaryFuture - Build the future, join our living ecosystem!