ServiceNow Technical Lead

Luza is an all-inclusive consulting company focused on talent, tech and innovation. We exist to elevate companies and humans all around the world, making change, from the inside to the outside.

We believe that technology + human kindness positively impacts every community around the world. Our approach is simple, we see a world without borders, and believe in equal opportunities. We are guided by our core principles of spreading positivity, good energy and promote equality and care for others.

Our hiring process is unique! People are selected by their value, education, talent and personality. We dont present ethnicity, religion, national origin, age, gender, sexual orientation or identity.

Its time to burst the bubble, and we will do it together!

What You'll do:

- Define and maintain the technical architecture of the ServiceNow platform;

- Lead the design, configuration, and development of ServiceNowsolutions in accordance with ServiceNow best practices and platform governance; 

- Review and validate technical designs, configurations, and custom developments to ensure scalability, maintainability, and upgrade readiness;

- Provide technical leadership and mentoring to ServiceNow developers and administrators;

- Design complex workflows, Service Catalog items, integrations, and platform automations;

- Collaborate with business stakeholders to translate functional requirements into robust technical solutions. - Ensure platform performance, security, reliability, and compliance with organizational standards;

- Participate in platform roadmap planning and identify opportunities to leverage new ServiceNow capabilities. - Review platform upgrades and assess their impact on existing customizations and integrations;

- Oversee technical documentation and ensure knowledge is properly maintained and shared across the team; 

- Work closely with infrastructure, integration, security, and enterprise architecture teams to ensure seamless platform integration;

- Promote continuous improvement by identifying opportunities tosimplify processes, reduce technical debt, and improve platform adoption;

- Knowledge of CMDB is a strong plus;

- Hybrid work model; 

Who You Are:

- Senior: minimum 3 years on a similar role;

- Bachelor's degree in computer science or equivalent;

- Strong expertise in designing, implementing and administering ServiceNow solutions;

- Strong experience with ServiceNow ITSM modules, including Incident, Problem, Change, Request Management and Service Catalog;

- Deep knowledge of Flow Designer, IntegrationHub, Business Rules, Client Scripts, Script Includes, UI Policies, ACLs, Notifications and Catalog development;

- Strong experience with JavaScript within the ServiceNow platform;

- Experience designing and implementing integrations using REST APIs, SOAP, MID Server and IntegrationHub;

- Solid understanding of ServiceNow platform architecture, data model, security model and upgrade strategy;

- Ability to review and optimise customisations while minimising technical debt;

- Knowledge of ServiceNow delivery and ITIL best practices;

- Proven leadership, mentoring and coaching experience;

- Strong team player, proactive and solution-oriented mindset;

- English: B2–C1.

Certifications / Nice to have:

- ServiceNow CSA – Certified System Administrator – Mandatory;

- ServiceNow CAD – Certified Application Developer – Mandatory;

- ServiceNow CIS – ITSM;

- ITIL Foundation;

- Knowledge of Infrastructure and ITOM.



What you'll get:

- Wage according to candidate's professional experience;

- Remote Work whenever possible;

- Delivery of work equipment adjusted to the performance of functions;

- Benefits plan;

- And others.

Work together with expert teams on projects of large magnitude and intensity, long term together with our clients, all leaders in their industries.

Are you ready to step into a diverse and inclusive world with us?

Together we will promote uniquess!