SAP S/4HANA Service & Warranty Lead – Automotive

The SAP S/4HANA Service & Warranty Lead will be responsible for designing, leading, and delivering end-to-end service management and warranty solutions on SAP S/4HANA for an automotive enterprise. This role acts as the functional authority for After-Sales, Service Operations, and Warranty processes, working closely with business stakeholders, SAP technical teams, and system integrators to enable scalable, compliant, and customer-centric solutions.

The role is critical in supporting dealer networks, OEM warranty claims, recall management, and service execution across vehicles, parts, and service contracts.

Solution Leadership & Architecture

• Lead the end-to-end SAP S/4HANA Service and Warranty solution design, aligned with automotive best practices.
• Define target architecture leveraging:
  • SAP S/4HANA Service (Embedded Service Management)
  • SAP CS / SD Service scenarios
  • SAP Warranty Management
  • Integration with SAP MM, PM/EAM, FI/CO, and CRM/Customer Experience tools
• Drive fit-to-standard workshops and gap analysis with business stakeholders.
• Business Process Ownership
  • Own and optimize After-Sales Service and Warranty processes, including:
    • Warranty claim adjudication (dealer and third-party)
    • Vehicle and parts warranty tracking
    • Labor operation and failure code management
    • Goodwill and recall campaign handling
    • Service order processing and billing
  • Align global and regional service processes while supporting localization needs.
  • Act as the primary functional lead and advisor for Service and Warranty within S/4HANA programs.
  • Partner with:
    • After-Sales Operations
    • Quality and Engineering
    • Finance and Controlling
    • Dealer Network and Business Transformation teams
  • Translate business strategy into executable SAP designs and roadmaps.
  • Lead functional configuration, design reviews, and solution validation across program phases (Explore, Realize, Deploy).
  • Ensure integration consistency across:
    • Vehicle Master & VIN handling
    • Parts logistics
    • Financial settlement and accruals
  • Support testing strategy (SIT/UAT), cutover planning, and production readiness.
  • Enforce SAP and automotive compliance standards.
  • SAP & Functional Expertise
    • 10+ years of SAP experience with strong leadership in Service and Warranty domains.
    • Hands-on experience with:
      • SAP S/4HANA Service or SAP CS
      • SAP Warranty Management
      • Service Orders, Notifications, and Settlement
    • Deep understanding of automotive after-sales processes and dealer ecosystems.
    • Experience leading large-scale SAP S/4HANA transformation programs.
    • Strong communication and executive stakeholder management skills.
    • Ability to mentor functional teams and influence design decisions across workstreams.
    • Experience integrating S/4HANA with:
      • SAP FSM or CRM/CEC
      • Dealer Management Systems (DMS)
      • External warranty or adjudication platforms
    • Working knowledge of IDocs, APIs, and integration patterns.