Enterprise Patch Services Analyst

Enterprise Patch Services – Analyst

staffing role Description-details:

Patch Management Support: Identify, track and remediate patch vulnerabilities across the client's system enterprise, including server,

workstation and system device support.

Incident, Task & Change Management: Assign, track, update and complete related patch support tickets, tasks and change activities centric to patch and vulnerability

management support in the environment.

KRI & SLA Tracking: Capture and monitor metrics on

designated key risk indicators and service level agreements covering patch management

reporting in the WAB system enterprise.

Cross-Team Collaboration and Support: Act as a liaison between Enterprise Patch

Services (EPS) and IT support, business, and solution teams to ensure proper

support coordination, effort transition and patch remediation work throughout the WAB

enterprise.

Tool Familiarity: Detailed support knowledge leveraging IT tools including Microsoft

Configuration Manager (MCM / MECM / SCCM), Intune, ServiceNow, PowerShell

Scripting/Toolmaking, Rapid7, PatchMyPC, Windows OS, Power BI, Active Directory (AD),

Entra ID, Azure and Linux OS.

Software Packaging: Design, build, and deploy related patch application updates and

install packages via the EPS team support tools (including but not limited to

MECM).

Project Support: Coordinate and support both assigned EPS team project work as well as

cross-department collaboration efforts.

Continuous Improvement: Identify patch support issues and trends and recommend

process improvements to enhance vulnerability remediation efficiency and system stability.

Technical Skill-Requirements for EPS Analyst Role – Patch Management Analyst

Qualifications:

Bachelor's degree in information systems, or related field.

3+ years of experience in IT Vulnerability Management, IT Application Support, IT

Networking, IT Operations, or related support role.

Strong Analytical and communication skills with a focus on cross-functional

collaboration.

General support knowledge involving the Financial-Banking industry preferred.

Responsibilities:

Administer patch management support of servers, workstations and enterprise system

devices.

Maintain Incident, Task and Change support ticket assignments.

Track and report on related KRIs, SLAs, and vulnerability metrics.

Coordinate with Business End users, IT and Solution support teams to conduct vulnerability

and patch remediation work.

WAB: Enterprise Patch Services – Analyst

WAB: EPS Analyst Job Role Details Rev. 20260417

Design, build and deploy packaged updates and application installs associated with patch

vulnerability management.

Perform EPS project work and cross-department collaboration efforts.

Participate in process and procedure reviews to improve vulnerability remediation

efficiency and system stability.

Tool & Platform Competencies should include:

Microsoft Configuration Manager (MCM/MECM/SCCM)

ServiceNow

Intune

Power BI

PowerShell

Windows OS

Active Directory (AD)

Azure

PatchMyPC

Rapid7

Entra ID

SharePoint

Confluence

(desired) Linux OS