Sales/Customer Service and Admin Consultant - Horwich, Bolton

Salary: £23,000 - £30,000 per year, plus additional performance bonuses
Job Type: Full-time, Permanent
Schedule: 8-12 hour shifts, weekend availability

About the Role:
Our client, a well-established plumbing and heating company, is seeking a proactive and dynamic Sales/Customer Service and Admin Consultant to join their team in Horwich, Bolton. This role is central to building strong customer relationships and supporting sales targets by managing customer inquiries, setting up survey appointments, and assisting with post-installation customer follow-ups.

Responsibilities:

• Booking survey appointments and coordinating with lead generators to increase lead flow
• Providing excellent customer service to ensure positive client experiences
• Registering completed installations and promoting aftercare packages
• Supporting the team with various tasks, utilizing organizational and administrative skills
• Engaging with customers over the phone to drive customer satisfaction and retention

Requirements:

• Strong customer service skills and telesales experience
• Excellent communication and organizational abilities
• Ability to work under pressure and achieve targets
• Prior experience in a heating or cooling industry is beneficial
• Proficient in Microsoft Office; telemarketing and B2B sales experience preferred

Benefits:

• Competitive salary with bonus and commission opportunities
• Company pension and employee discounts
• Free on-site parking and monthly performance incentives
• Training on systems and tools, as well as opportunities for career growth

How to Apply:
If you're a motivated individual with a passion for customer service and sales, please submit your CV and cover letter detailing your relevant experience and what makes you an ideal fit for this role.

Start Date: Immediate