5 Part-time CSA'S (Voice, Emails; Calls)

Description

LTVplus helps e-commerce brands grow internationally by building outsourced customer experience teams in any time zone and language. Our mission: ridding the world of bad customer experiences. We understand the success of a business depends not only on the success of its customers but also on its team members. Our team members are distributed across the globe to tap into the different skillsets and languages as we do not believe in limiting opportunities.

Requirements

The CSA will answer queries via phone and email. Offer T1 Tech support that includes account creation, re-enablement, permissions updates, and password reset. Escalation of system down reports. Routing of bug/issue reports, project requests, and/or feature/enhancement requests

Responsibilities

Ability to communicate clearly and effectively in English, by phone, and over email
Ability to work autonomously; follows agreed-upon processes and procedures;
Ability to escalate incidents as needed;
Detail-oriented; self-starter mindset
Personable/friendly;
Comfortable with technology

Non-negotiables:

Recommended Requirements
Processor:
Core i5 7th Gen (Quad-Core) 2.4Ghz or AMD Ryzen 5
RAM (Memory)
16 GB RAM 3200Mhz
Operating System:
Win OS 10 (Home) / MacOs BigSur/Monterey

Nice to have

Software/Platforms Required:

Freshdesk

Experience:

At least 2 years