Job Openings
Customer Service Agent
About the job Customer Service Agent
Job Responsibilities (e-mail):
Level 1 inquiries: Responding to users via support tickets, help center forums and app store reviews.
Common Issues: Videos not loading, issues with subscription, subtitles not available.
Non-negotiable skill requirements:
Zendesk (e-mail)
Level 1 inquiries: Responding to users via support tickets, help center forums and app store reviews.
Common Issues: Videos not loading, issues with subscription, subtitles not available.
Maintain a positive, empathetic and professional attitude toward customers at all times.
Respond promptly to customer inquiries.
Communicate with customers through online portals/systems.
Acknowledge and resolve customer complaints.
Serve as product expert to support customer needs.
Process orders, forms, applications, and requests.
Keep records of customer interactions, transactions, comments and complaints.
Communicate and coordinate with colleagues as necessary.
Ensure customer satisfaction and provide professional customer support.
Provide amazing customer support!
Non-negotiable skill requirements:
Zendesk (e-mail)
Requirements:
At least 1 year of experience with providing Customer Support via Email.
Excellent written skills.
Fluency in English.
At least 1 year of experience with providing Customer Support via Email.
Excellent written skills.
Fluency in English.
Strong motivation to work remotely.
Can think outside the box and expect possible follow-up questions.
Empathetic yet knowing how to deal with difficult customers.
Can think outside the box and expect possible follow-up questions.
Empathetic yet knowing how to deal with difficult customers.
Generally tech-savvy.
Has the right tools for remote-based work.