Customer Service Agent - Mandarin Speaking

• Maintain a positive, empathetic and professional attitude toward customers at all times.

• Respond promptly to customer inquiries.

• Communicate with customers through online portals/systems

• Acknowledge and resolve customer complaints.

• Serve as product expert to support customer needs

• Process orders, forms, applications, and requests.

  Keep records of customer interactions, transactions, comments and complaints.

• Communicate and coordinate with colleagues as necessary.

  Ensure customer satisfaction and provide professional customer support.

• Amazing personality!

Requirements:

• Fluent in English and Mandarin, both written and spoken.

• High school diploma, general education degree or equivalent.

• Ability to stay calm when customers are stressed or upset.

• Has working knowledge of various online communication tools used in e-commerce businesses and SaaS platforms

• 1-2 years of experience in Customer Support

• Experience in handling E-commerce/Saas businesses is a plus

• Experience working remotely is a plus

• Have handled customer support needs of US/UK clients

• Has great problem solving skills

• Can work with minimum supervision

• Open to working in shifts

• Has a conducive remote working environment

• Has a stable internet connection, hardware and power – with backups in case of outages