Lotus Group is proud to partner with our client, an established Canadian-based engineering and manufacturing company with operations in Midland, Texas, specializing in innovative chemical injection systems, automation controls and power solutions for the oil and gas industry. Their equipment supports upstream and midstream operators across North America and internationally, including some of the world's most demanding production environments. Built on a foundation of continuous innovation, integrity and collaboration, the organization is committed to delivering reliable technology, exceptional customer service and practical solutions that improve operational performance.

We are seeking a Technical Service Manager to join their Midland, Texas operation. This is an exciting, hands-on leadership opportunity for a technically strong, solutions-focused professional who enjoys troubleshooting complex challenges, supporting customers and developing others.

Reporting to the Vice President, Operations US, the Technical Service Manager will be the go-to technical expert for the company's chemical injection systems, working closely with field technicians, manufacturing, engineering, operations and sales. From understanding customer requirements and developing technical solutions to testing equipment, commissioning systems and resolving challenges at the wellsite, this individual will ensure equipment performs safely, reliably and as intended.

We're looking for someone who sees the entire system, not just individual components. Someone who enjoys being on the shop floor and in the field, takes ownership of problems and genuinely enjoys teaching others. This is an opportunity to make a meaningful impact on product quality, customer relationships and the development of a strong technical service team.

Role Responsibilities

Technical Support & Troubleshooting

• Serve as the primary technical resource for customers, field technicians and shop personnel, diagnosing and resolving issues involving pumps, motors, controllers, electrical systems, instrumentation and automation.

• Develop a thorough understanding of the company's product portfolio, including AC and solar-powered pump systems, chemical injection equipment, controllers, power packs and remote monitoring technology.

• Provide hands-on technical support at customer wellsites, including remote locations, when troubleshooting or equipment repairs require field involvement.

• Identify recurring equipment failures, investigate root causes and collaborate with engineering and manufacturing teams to implement lasting corrective actions.

• Maintain responsive, professional communication with customers, ensuring technical concerns are addressed effectively and followed through to resolution.

Skid Packages & Technical Solutions

• Partner with sales teams during customer meetings to understand technical requirements and develop practical, reliable equipment solutions.

• Lead the technical aspects of quotations and bids, ensuring proposed systems can be manufactured, delivered and commissioned as specified.

• Review and interpret technical drawings, wiring diagrams and instrumentation specifications to support equipment configuration and system compatibility.

• Configure chemical injection skid packages, ensuring pumps, motors, controllers, power systems and instrumentation operate together effectively.

• Address custom equipment requirements, including tubing, cables, fittings and electrical configurations, while identifying suitable technical solutions.

Automation & System Integration

• Support the integration of chemical injection equipment with customer control systems, including industrial communication protocols such as Modbus.

• Troubleshoot equipment communication and compatibility issues, working with customers and automation specialists to ensure reliable system performance.

• Collaborate with engineering to test new products, controller updates and automation solutions in real-world operating environments.

• Provide field feedback and technical recommendations to support ongoing product development and innovation.

Quality, Testing & Commissioning

• Establish and maintain effective equipment testing procedures, quality checks and service documentation to ensure products meet performance expectations before shipment.

• Oversee equipment testing and verify that completed systems are properly documented and ready for installation.

• Coordinate commissioning and start-up activities with field service and automation teams, ensuring installations are planned, supported and completed successfully.

• Track quality concerns, service issues and equipment failures, using findings to improve product reliability and reduce repeat problems.

• Work closely with engineering and manufacturing teams to ensure lessons learned in the field are incorporated into product design and production processes.

Leadership & Safety

• Lead, coach and mentor the Midland shop and field service teams, building technical knowledge, confidence and accountability.

• Support employee training and development, ensuring technicians understand equipment operation, troubleshooting procedures and safe work practices.

• Foster a collaborative, customer-focused team environment grounded in continuous innovation, integrity and shared responsibility.

• Ensure equipment assembly, electrical work and field activities comply with applicable National Electrical Code (NEC) requirements and Class I, Division 1 and Division 2 hazardous-location standards.

• Promote safe working practices across manufacturing, testing, commissioning and field service activities.

Role Requirements

• Minimum 7 years of experience in instrumentation, electrical systems or industrial automation within oil and gas, wellsite equipment or industrial manufacturing.

• At least 2 years of experience in a lead, supervisory or management capacity, providing guidance and direction to technicians or tradespeople.

• Hands-on experience building, testing, commissioning or servicing chemical injection skids or comparable wellsite equipment, including pumps, motors, controllers and instrumentation.

• Technical diploma or degree in instrumentation, electrical systems, automation or a related discipline, or an equivalent combination of relevant work experience.

• Strong practical troubleshooting skills and the ability to understand how electrical, mechanical, instrumentation and automation components function together.

• Working knowledge of the National Electrical Code and Class I, Division 1 and Division 2 hazardous-location requirements.

• Ability to read and interpret technical drawings, electrical wiring diagrams and instrumentation data sheets.

• Familiarity with industrial communication protocols, including Modbus, and how field equipment integrates with customer control systems.

• Strong communication and customer service skills, with the ability to explain technical concepts clearly to customers, sales teams and technicians.

• A patient, hands-on leadership style with a genuine interest in coaching, mentoring and developing others.

• Strong problem-solving skills, sound judgment and a proactive approach to resolving technical challenges.

• Valid driver's license with a clean driving record and willingness to travel to customer wellsites, including remote locations.

• Must be legally authorized to work in the United States.

Additional Assets

• Journeyman or licensed Instrumentation and Control Technician or Electrician designation.

• Experience with motor controls, variable frequency drives (VFDs), DC and solar power systems, and PLC or controller programming.

• Familiarity with remote monitoring, SCADA or Industrial Internet of Things (IIoT) platforms.

• Working knowledge of CSA standards for equipment supplied to Canadian customers.

• Current H2S Clear and SafeLand or PEC Basic safety training.

• Experience developing testing procedures, quality assurance processes or technical service documentation.

Working Conditions

• Full-time, on-site position based at the company's manufacturing facility in Midland, Texas.

• Regular travel to customer wellsites throughout the United States, including remote locations.

• Fieldwork may involve outdoor conditions, including heat, cold and wind. Appropriate personal protective equipment and safety training will be provided.

• Must be able to lift up to 50 lbs, climb ladders and perform hands-on work in manufacturing and field environments.

• Availability to respond to after-hours technical support calls when required.

• Employment offers are conditional upon successful completion of background, drug and alcohol, and driving record checks.

We thank all interested applicants for their interest. Only candidates whose qualifications align with the requirements of the position will be contacted.

About Lotus Group

Lotus Group provides Elevated Search, Recruitment and Human Resource services across Canada. With established client and talent networks spanning coast to coast, we know that employees are the power that fuel excellent organizations. Lotus Group is dedicated to being Canada's most trusted provider of Elevated People Solutions.

For more information, visit www.lotus-group.ca.