Lotus Group is seeking a highly trusted, organized, people first, client relations specialist who has a strong background in supporting senior leadership on administrative and client service initiatives and strategies.

This is a highly visible role that combines executive support, client relationship support, communication, and coordination. The successful candidate will work closely with leadership and clients to ensure communication is timely, commitments are followed through, and clients receive a consistently high level of service.

The ideal candidate is professional, personable, proactive, and highly organized. You enjoy building relationships, anticipating needs, solving problems, and ensuring that both executives and clients feel well supported.

Key Responsibilities

Executive Support

• Provide proactive administrative and organizational support to senior leadership.

• Manage calendars, meetings, appointments, and competing priorities.

• Coordinate internal and external meetings and ensure appropriate preparation and follow-up.

• Prepare correspondence, reports, presentations, and other business documents.

• Track action items and ensure commitments and deadlines are followed through.

• Handle confidential information with discretion and professionalism.

• Assist with special projects, events, and business initiatives.

• Administrative support for the organization

• First point of contact on information email and Lotus phoneline

• Marketing project creation and support

Client Relationship Management

• Develop and maintain strong, professional relationships with clients and key contacts.

• Establish regular communication with clients to ensure their needs are understood and addressed.

• Coordinate client meetings, check-ins, follow-ups, and communications.

• Ensure client requests are directed to the appropriate internal team member and followed through to completion.

• Proactively identify client needs, concerns, and opportunities to enhance the client experience.

• Monitor client deliverables, deadlines, and commitments to ensure expectations are met.

• Follow up with clients regarding outstanding information, documentation, decisions, or next steps.

• Maintain accurate and current client records and relationship notes within the CRM.

• Support client onboarding and ensure a smooth transition from initial engagement through ongoing service.

• Help identify opportunities for additional services, referrals, or deeper client engagement.

• Escalate issues or concerns to leadership when appropriate and assist in resolving them promptly.

• Maintain a high level of professionalism in all client interactions.

What We're Looking For

• 5+ years of experience in an Executive Assistant, Client Services, Account Management, Office Management, or similar role.

• Post-secondary education in business or administration is considered an asset

• Strong client relationship management and customer service skills.

• Excellent verbal and written communication skills.

• Professional, polished, and confident when communicating with senior-level clients and executives.

• Exceptional organizational skills and attention to detail.

• Advanced knowledge of Google Suite is considered an asset

• Strong follow-through and accountability.

• Ability to manage multiple priorities and deadlines simultaneously.

• Demonstrated ability to build trust and maintain long-term professional relationships.

• Proactive approach to identifying and resolving issues.

• Comfortable working independently while collaborating with a broader team.

• Experience with CRM systems and Google Workspace.

• Ability to maintain confidentiality and exercise sound judgment.