Customer Service Representative

About Us

At Lorygen Group, we believe every great business starts with a solid digital presence. Our mission is to guide companies through their first steps on the web by combining strategy, creativity, and technology.

Job Summary

We are seeking a motivated Customer Service Representative to provide professional assistance, build strong customer relationships, and support a positive customer experience. This role is ideal for individuals who enjoy helping people, communicating effectively, and developing valuable customer service and sales skills in a team-oriented environment.

Responsibilities

• Welcome customers and provide friendly, professional assistance.
• Identify customer needs and provide appropriate recommendations.
• Build and maintain positive relationships with new and existing customers.
• Assist with customer inquiries and routine concerns.
• Support customer follow-ups and relationship-building activities.
• Assist with customer acquisition and retention initiatives.
• Maintain organized records of customer interactions and follow-up activities.
• Collaborate with team members to meet customer service and performance goals.
• Represent the company professionally during all customer interactions.
• Participate in ongoing training and professional development.

Qualifications

• High school diploma or equivalent required.
• Strong verbal communication and interpersonal skills.
• Customer-focused and professional attitude.
• Positive attitude and willingness to learn.
• Strong problem-solving and listening skills.
• Ability to work effectively in a team environment.
• Reliable, adaptable, and organized.
• Previous customer service, retail, hospitality, or sales experience is a plus but not required.