Road Freight Specialist - Global Forwarding

Our client is a leading Tier 1 Global Forwarding specialist. They seek an experienced, customer-focused Road Freight Specialist in Dammam KSA.

Key Responsibilities:

• Actively plan, dispatch, and oversee domestic shipments through designated third-party transport companies, ensuring smooth execution for Export, Transit, Import, or Domestic shipments.
• Collaborate with internal and external customers to maximize the number of completed shipments.
• Receive and process transport orders from customers efficiently.
• Ensure timely booking of shipments with transport providers.
• Accurately log shipments into the internal system without delay.
• Coordinate loading and offloading activities between customers, drivers, and transporters.
• Organize customs clearance using the necessary customer documentation.
• Provide carriers with clear transport orders and instructions.
• Send shipment pre-alerts to customers and destination offices as needed.
• Follow up with transporters to obtain Proof of Delivery (POD).
• Issue invoices based on pre-agreed estimates or rate agreements.
• Provide shipment cost estimates in response to customer or sales requests.
• Arrange bookings with nominated third-party transport providers to meet customer requirements.
• Process customer and customs documentation within the required timeframes, adhering to regulations from third parties and local authorities (e.g., customs, trade laws, carriers).
• Coordinate the movement of cargo within stipulated timeframes to meet customer expectations.
• Monitor and manage all parties involved in the supply chain process.
• Cultivate and maintain strong relationships with both suppliers and customers.
• Prepare customer-specific reports upon request.
• Handle customer issues in a timely and professional manner.
• Support the Head of Road Freight in negotiating and maintaining supplier rates, contracts, and implementing system or process changes.
• Build and maintain relationships with internal and external customers, customs authorities, and transport providers.

Qualifications & Requirements:

• Bachelors or Masters degree in Transportation, Logistics, Supply Chain Management or a related field
• Minimum 5 years of working experience in the road freight industry, specialising in Fleet & Driver Management within Saudi Arabia and GCC traffic.
• Knowledge of Road Transport Market and Trends
• Knowledge of the Saudi Road Transport Supplier market
• Knowledge of Saudi Regulations towards social and safety regulations for Road Transport
• Experience in Cost and Time Management of Trucks and drivers.
• Microsoft Office applications
• Good English communication skills – written and spoken, Arabic preferable.
• Influencing skills and negotiation skills