Global After-Sales Director

Global Aftersales Technical Engineering Director

About the job

Role Description:

Reporting to the Global Aftersales Engineering, Training and Field quality Director, you will be in charge of Managing the technical aftersales engineering team with 3 core activities: Diagnosis, Accessory development and Service documentation& tools.

Management tasks:

• Establish the Global AFS technical engineering organization, ensuring coordination with local markets

• Determine VinFast global team scope, Role & Responsibilities versus ESP’s

• Participate to the recruitment of the best possible, diversified team

• Proper reporting to Top management (“speak with data” mindset)

• Development plan of the team (training, coaching, forum & communication ..)

• HR compliance (rules, appraisal, VF brand awareness, ..)

• Budget establishment and control over the year

Production & Deliverable related tasks:

• Set up and share overall Aftersales Master plan schedule for new vehicle projects and Lifetime

• Project managing deliverables pertaining to Aftersales diagnostics, Service documentation and tools, accessory development, including stakeholder identification, requirements/specifications creation, timing plan development/tracking, reporting and issue escalation.

• Participate in regular cross functional team forums reporting out on deliverable status and escalate any roadblocks as required.

• Build then Implement clear RACI for all the deliverables within Vin Fast groups and with concerned ESP’s

• Build KPI’s and Metrics to deliver simple yet clear message about production status

• Benchmark aftersales tools and procedures compared with competitors and industry trends

• Innovate especially on Connectivity and Accessories to support VF brand awareness

• Define short and Mid term strategy for your organization and production

• Define carry over and capitalization process to optimize cost and quality

• Participate to quality process and field support

What we are looking for:

• Minimum 10 year experience in the automotive industry, preferably with electric vehicles.

• Previous experience within Aftersales engineering or product development engineering

• A good sound understanding of how vehicles are engineered, developed and overall vehicle systems knowledge.

• Capacity to work across a global organization with multiple cultures and functions.

• Experience in program management, business development.

• Well-developed customer and business acumen.

• Entrepreneurial & innovation mindset; agile, fast, problem solver, building from the ground.

• Positive attitude, team player, collaborator with strong sense of relationship.

• Excellent communication skills. Capable to make complexity simple.