System Administrator

Llamapixel is a rapidly growing customer support company specializing in iGaming. We operate in dynamic digital environments where speed, accuracy, and empathy are essential.

Our new Support Center for Latin America, in Lima, offers 24/7 customer support via chat and email to Spanish-speaking gamers in over 10 Latin American countries. We combine robust processes with intelligent technology to deliver consistent, high-quality experiences to our customers.

We work in an international environment, driven by modern tools such as Zendesk Omnichannel+QA+WFM, Google Workspace, Microsoft Workspace, advanced AI tools for internal support, and collaborative communication platforms.

At Llamapixel, we act quickly, think globally, and build teams that grow together. Currently we are looking for a System Administrator to join our team!

Here are a few reasons to apply:

• Real and Measurable Impact: Your contribution will have a direct impact on the efficiency of Customer Service operations and the satisfaction of our users, with a focus on results that can be optimised and celebrated.
• Exponential Professional Growth: Integrate into a rapidly growing brand, with dynamic leadership that constantly pushes boundaries, providing an environment conducive to unleashing your true potential and advancing your career.
• Culture of Innovation: Be part of a dynamic environment that encourages experimentation and the application of new technologies and approaches to optimise results and spark imagination.
• Recognition: In addition to a competitive package, we offer performance-based bonuses and recognition programmes that value excellence.

Key Responsibilities

• Manage and maintain Microsoft Entra ID (Azure AD), and Microsoft 365 environments, following our best practices.
• Configure and support Ubiquiti and Cisco Meraki network devices.
• Support and monitor network infrastructure (LAN/WAN, VLANs, firewalls, VPN, routing, switching).
• Set up, configure, and maintain Windows and Linux workstations.
• Provide technical support to all colleagues troubleshoot hardware, software, and connectivity issues.
• Manage user accounts and permissions following security policies.

Qualifications & Skills

• English in B2 level, both written and spoken.

• Minimum 2 years of experience in system and network administration.

• Good knowledge of Windows administration.

• Strong hands-on experience with Microsoft Entra ID/Active Directory and Microsoft 365.
• Solid understanding of network principles TCP/IP, DNS, DHCP, VPN (OpenVPN/IPsec), routing, VLANs, and firewalls.

• Practical experience with network installation and equipment setup.

Would be a plus:

• Certifications from Microsoft and Network area

• Basic scripting in Python, Bash, or PowerShell for automation and log analysis.

If you are passionate about delivering exceptional customer experiences, thrive on challenges in an innovative environment, and are ready to make a significant impact within a leading iGaming brand, this is the ideal opportunity for you.