Bilingual IT Support Specialist

LlamaPixel is a company that provides top‑tier 24/7 customer support to Spanish‑speaking users across Latin America, within a dynamic, collaborative, and technology‑driven environment. Our culture is built around continuous learning, collaboration, and adaptability — we move quickly, think globally, and support each other to deliver exceptional results.

Our Support Center in Lima provides 24/7 chat and email support to Spanish‑speaking users across Latin America. We combine strong processes with smart technology to deliver consistent, high‑quality service.

At LlamaPixel, we foster a learner‑first culture where growth is part of everyday work. High performers can advance to Senior Trainer, Training Lead, or transition into cross‑functional roles in areas such as Quality, Content, or Operations. We believe in developing talent from within and creating clear pathways for professional advancement.

We are currently looking for a Bilingual IT Support Specialist.

Key Responsibilities:

• Manage and maintain Microsoft Entra ID (Azure AD), and Microsoft 365 environments, following our best practices.
• Support and monitor network infrastructure (LAN/WAN, VLANs, firewalls, VPN, routing, switching).
• User, group, and permission management aligned with security policies
• Google Workspace management: user, group, and permission setup
• Configuration and support of Ubiquiti and Cisco Meraki devices
• LAN/WAN maintenance, VLANs, firewalls, VPN, routing, and switching
• Configuration and maintenance of Windows and Linux workstations
• Troubleshooting hardware, software, and connectivity issues
• Documentation of incidents, solutions, and inventory
• Tier 1–2 technical support
• Provide technical support to all colleagues troubleshoot hardware, software, and connectivity issues.

Profile Requirements:

• Advanced/fluent English
• 2+ years of experience in system or network administration
• Strong knowledge of Windows, Active Directory, Google Workspace, and GPOs
• Experience with Microsoft Entra ID / Azure AD and Microsoft 365
• Solid understanding of networking: TCP/IP, DNS, DHCP, VPN, VLANs, routing, firewalls
• Experience installing and configuring network equipment
• Ability to work independently
• Effective communication and strong service orientation

Would be a plus:

• Certifications from Microsoft and Network area
• Basic scripting in Python, Bash, or PowerShell for automation and log analysis.

Position Details:

• 100% on‑site role in Lima
• Schedule: 12:00 p.m. – 9:48 p.m.
• 44 hours per week in rotating shifts, with 2 rotating days off based on planning
• Full employment benefits from day one
• Salary range: S/4,000 – S/6,000
• Food allowance: S/300 per month
• EPS fully covered (100%)
• Dynamic work environment focused on employee well‑being

If you meet the requirements and are looking for a dynamic environment where your work creates real impact, we would be glad to meet you.

Apply and become part of a team that supports your professional growth.