Responsibilities:

Operational Excellence:

• Drive continuous improvement in operational efficiency and effectiveness.
• Identify and implement best practices to streamline processes and reduce costs.
• Ensure adherence to quality standards and regulatory compliance.
• Directly supervise and mentor the Concierge, Customer Experience, and Owner Engagement teams.
• Monitor team performance, identify areas for improvement, and implement necessary changes to optimize efficiency.
• Ensure compliance with relevant regulations, standards, and policies.
• Develop and implement operational metrics and KPIs to track performance and measure success.

Strategic Planning:

• Develop and execute operational strategies that align with the company's overall business objectives.
• Conduct market analysis and industry research to identify emerging trends and opportunities.
• Proactively anticipate and address potential challenges and risks.
• Analyze existing operational processes and identify opportunities for streamlining and automation.
• Develop and implement new processes and procedures to support the company's growth and scale.
• Collaborate with cross-functional teams to ensure smooth integration of new systems and technologies.

Team Leadership:

• Foster a positive and collaborative work culture that encourages innovation and teamwork of the Operations Team in LiveIn Thailand.
• Develop and implement performance metrics and incentives to drive high performance.
• Recruit, hire, and train team members to ensure adequate staffing levels and skill sets.
• Provide ongoing coaching, mentoring, and professional development opportunities to team members.

Resource Management:

• Optimize resource allocation and utilization to maximize efficiency and minimize costs.
• Develop and implement effective budgeting and forecasting processes.
• Manage vendor relationships and negotiate favorable terms.

Change Management:

• Lead organizational change initiatives and ensure smooth transitions.
• Communicate effectively with stakeholders to gain buy-in and support.
• Manage resistance to change and address concerns.
• Project Management:
• Coordinate and oversee special projects, initiatives, and new product launches.
• Develop project plans, timelines, and resource allocations.
• Monitor project progress, identify risks, and take corrective action as needed.
• Customer Experience:
• Collaborate with the Customer Experience team to ensure high levels of customer
• satisfaction.
• Develop and implement strategies to improve customer service and retention.
• Respond to customer complaints and inquiries in a timely and professional manner.
• Stakeholder Management:
• Build and maintain strong relationships with internal and external stakeholders, including
• owners, tenants, contractors, and vendors.
• Effectively communicate project updates, progress, and challenges.

Qualifications:

• Bachelor's degree in Business Administration, Operations Management, or a related field.
• Minimum 5 years of experience in operations management, preferably in a real estate or property
• management setting.
• Proven track record of successfully managing teams and projects in a fast-paced environment.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office Suite and other relevant software.
• Experience with property management software and systems is a plus.

Key Competencies:

• Strategic Thinking: Ability to develop and execute long-term operational strategies.
• Innovation: Ability to identify and implement new ideas and technologies to improve efficiency.
• Adaptability: Ability to thrive in a dynamic and rapidly changing environment.
• Resilience: Ability to overcome challenges and maintain focus under pressure.
• Customer Centricity: Commitment to delivering exceptional customer experiences.
• Leadership: Ability to inspire and motivate teams to achieve high performance.
• Organization: Ability to manage multiple tasks and prioritize effectively.
• Flexibility: Ability to adapt to changing circumstances and challenges.