Complaints and Compliance Coordinator

Complaints and Compliance Coordinator

Job Overview

We are delighted to represent our client in offering an opportunity to join their team as a Complaints and Compliance Coordinator. In this role, you will play a pivotal part in managing complex customer issues and queries to prevent them from escalating into formal complaints.

This is an excellent opportunity to contribute to a dynamic and customer-focused team within a supportive environment.

What Youll Get

A competitive salary of £27,000.

Clear career pathways for success and progression.

Industry-leading training and development opportunities to elevate your skills.

Dress-down Fridays, fostering a relaxed and approachable office culture.

Your Mission

In this role, your key responsibilities will include:

Acting as the first point of contact for managing and resolving complex customer issues, working to deliver timely and effective resolutions.

Liaising with both customers and suppliers to ensure seamless communication and problem-solving.

Investigating and validating change of tenancy (COT) cases, ensuring accuracy and compliance before processing.

Proactively identifying trends or recurring issues to improve internal processes and reduce complaints.

Collaborating with internal teams to maintain high standards of service delivery and compliance.

Key Competencies

Exceptional communication skills, both verbal and written, with the ability to engage confidently with customers and suppliers.

Strong problem-solving skills, with a focus on resolving issues effectively and efficiently.

Experience in complaint handling and resolution, preferably in a customer-facing role.

Knowledge of the change of tenancy (COT) process or a willingness to learn.

Meticulous attention to detail and a commitment to maintaining compliance.

Proficiency with CRM systems or similar tools is advantageous.

Offer Details

Salary: £27,000 per annum.

Location: Office-based role. Sunderland.

Start Date: January 2025.