Sales Administrator

We are delighted to represent our client in offering an opportunity to join their team as a Sales Administrator within the Engineering Sector. With ambitious growth plans for 2025, this is an exciting time to become part of a business dedicated to driving sustainable energy solutions. This pivotal role will see you at the heart of a newly formed department, where you will be instrumental in managing internal processes to support the day-to-day operation. Your contribution will enhance efficiency and elevate customer satisfaction, supporting the company's mission of creating a greener future.

What You'll Get
Competitive Compensation: A salary ranging from £24,000 to £28,000 depending on experience, with the opportunity for performance-related commission and bonuses.
Fast-Tracked Career Progression: Be part of a new venture offering real progression potential, with clear pathways and support to achieve your goals.
Professional Development: Benefit from industry-leading training programmes tailored to help you grow both in your current role and into future opportunities.
Positive Team Culture: Enjoy a dynamic and collaborative working environment, including regular dress-down Fridays to maintain a relaxed and friendly office atmosphere.

Your Mission
Your mission is to take full ownership of sales administration processes within a growing portfolio. You will ensure the smooth flow of operations by expertly managing a variety of internal procedures from processing order forms and performing accuracy checks, to coordinating submissions and maintaining precise records within the CRM system. Your eye for detail and proactive communication will be key as you liaise with both internal teams and external partners to verify information and address any challenges that arise.

Working closely with our sales team, you'll help customers maximise their use of our products and services. This includes guiding clients through service upgrades, introducing new offerings, and onboarding new customers keen on sustainable solutions. You will handle customer bookings, ensuring appointments are well-planned and clearly documented within our engineering CRM system to support our field engineers effectively. Additionally, your input will help shape this newly formed department bringing forward ideas, refining procedures, and directly contributing to its long-term success.

Key Competencies

Organisational and planning skills with the ability to optimise processes.
Strong customer service and communication abilities to deliver a seamless experience across teams and clients.
Problem-solving mindset with adaptability to respond to challenges.
Exceptional attention to detail in documentation, scheduling, and system updates.
Proficiency with CRM systems and the ability to utilise data to improve operational efficiency.
Strong Excel skills for managing and analysing data.
Collaborative approach with a commitment to teamwork and regulatory compliance best practices.
Energy or Engineering experience would be an advantage.

Offer Details

Salary: £24,000 - £28,000 depending on experience.
Location: Based in Sunderland. In office.