Customer Support Advisor

Customer Support Advisor

Job Overview

We are delighted to represent our client in offering an exciting opportunity to join their team as a Customer Support Advisor. This is an excellent chance to work with a fast-growing utilities consultancy dedicated to delivering exceptional customer experiences. In this role, you will be the primary point of contact for customers and suppliers, handling queries, fostering relationships, and influencing opportunities for growth.

Your work will be vital in ensuring customers receive world-class service, while supporting business operations with professionalism and precision.

What You'll Get

• Competitive Salary: £23,000 - £25,000 (depending on experience), plus performance-related bonuses.
• Generous Holidays: Enjoy 32 days, inclusive of Bank Holidays and Christmas off.
• Work-Life Balance: Monday to Friday, 8:30am to 4:30pm working hours.
• Comprehensive Benefits: Including enhanced maternity/paternity schemes, BUPA healthcare, and more.
• Celebrations and Socials: Be part of annual summer and Christmas parties.
• Growth Opportunities: Training, development, and continued support to help you thrive in your role.

Your Mission

As a Customer Support Advisor, your key responsibilities will include:

You will engage with customers, providing guidance and advice to exceed their expectations while identifying new business opportunities. Acting as a first point of contact, you will handle customer queries, complaints, and supplier