Our client is one of the leading Salesforce Data Management companies from the US, they empower Salesforce customers to manage their data seamlessly and securely. Their cutting-edge solutions ensure data protection, enhance performance, and automated data processes. Trusted by Fortune 500 Companies.

Job Description:

• Be able to lead some initiatives with complete autonomy from start to post Go Live support including requirements review, mockups, impact analysis, technical assessment, data updates, testing, go to production and post go live support.
• Administering and maintaining Salesforce environments to ensure optimal performance, data integrity, and security.
• Providing timely and efficient technical support to end-users, investigating and resolving issues related to CRM usage, data integration or configuration.
• Managing User creation requests using applicable Standard Operating Procedures.
• Collaborating with other team members to troubleshoot and resolve complex technical issues that impact the CRM platform.
• Collaborating with the Business Operations team to develop and document best practices, Standard Operating Procedures (SOPs), and knowledge base articles for CRM support.
• Assisting in the configuration and customization of Salesforce objects, flows, validation rules, layouts, and other functionalities to meet client-specific requirements.
• Contributing to ongoing process improvement initiatives, identifying opportunities to streamline and automate support workflows and enhance the overall performance of the CRM platform.
• Conducting regular audits of data to identify and rectify data quality issues, ensuring accurate and reliable information within the CRM platform.
• Participating in the planning, preparation and execution of Salesforce system upgrades and regular releases.
• Contributing to CRM security by auditing and improving User permissions and accesses (Profiles, Permission Sets, Permission Set Groups, Field Level Security).

Job Requirements:

• Min 10 years of proven experience as a Salesforce Engineer/Administrator
• Strong understanding of Salesforce functionality, data structure, and configuration, including objects, workflows, validation rules, page layouts, and user permissions.
• Proficiency in troubleshooting and resolving technical issues related to Salesforce and Cosmos, such as data integration, configuration errors, and user access problems.
• Familiarity with Salesforce data management tools, data loader, and data manipulation techniques to maintain data integrity and quality.
• Excellent problem-solving skills, with the ability to analyze complex issues, identify root causes, and implement effective solutions.
• Strong communication and interpersonal skills, with the ability to effectively interact with end-users, cross-functional teams, and stakeholders at all levels.
• Detail-oriented mindset, with a focus on accuracy and quality in data analysis and issue resolution.
• Proactive and self-motivated attitude, with the ability to work independently and collaboratively in a fast-paced environment.
• Salesforce certifications (such as Salesforce Administrator or Salesforce Advanced Administrator) are preferred but not mandatory.

Work Location:

Kuala Lumpur, Malaysia