Job Responsibilities:

• Process Efficiency: Execute operational tasks (described in Standard Operating procedures) accurately and efficiently, contributing to streamlined workflows and increased productivity across multiple business units.
• Documentation Management: Maintain meticulous records and ensure proper documentation is in place, enabling easy access to information and fostering transparency within the organisation.
• Responsiveness: Provide prompt and accurate responses to inquiries related to Shared Center activities, ensuring effective communication and customer satisfaction.
• Service Level Compliance: Monitor and track service level agreements (SLAs), ensuring adherence to established standards and delivering services within the agreed-upon timelines. Update activity tracking tools like Case management solution to contribute to up-to-date and accurate reporting.
• Process Improvement: Identify and report process improvement opportunities, contributing to the continuous enhancement of Shared Center operations and overall efficiency.
• Collaboration: Actively participate in cross-functional initiatives, fostering collaboration and contributing to the optimisation of Shared Center processes. Eager to help and provide quality service to the teams.

Job Requirements:

• 3-5+ years of working experience, preferably in a shared service center or similar operational environment.
• Excellent communication skills in English, both written and verbal, enabling effective interactions with stakeholders at all levels.
• Strong problem-solving and analytical abilities, with a proactive approach to identifying and resolving issues.
• Demonstrated ability to work well in a team-oriented environment, collaborating with colleagues to achieve shared goals.
• Keen attention to detail and accuracy, ensuring the delivery of high-quality services and adherence to established standards.
• Full professional proficiency in English.