Veldhoven, NB, Netherlands
Experience Desk Employee - Team ASML Veldhoven
Job Description:
THE FACE OF IT
8 maanden detachering, intentie in dienst bij opdrachtgever (detavast) / 40 u/wk
You are the face of the IT Experience Desk. The first point of contact at a large IT company.
You are representative, decisive and you have the attitude to provide customers with excellent service.
For one of the largest clients in the Netherlands, where quality is paramount, we are looking for reinforcement for the IT Experience Desk.
As the name implies, this service desk is intended to offer customers a total experience.
They don't leave until their question has been answered or the problem is resolved satisfactorily.
Hospitality is more important than extensive IT knowledge, but of course that is also a part!
You won't be satisfied until the customer is.
We offer more than just service, we call this IT Hospitality.
That's in you, that's you!
What are among other things the work:
• Processing and maintaining IT hardware for customers.
• Generic software support for that hardware.
• Answering general IT questions.
• Streamline a total solution. You do this together with experienced IT engineers in the background.
What do we expect from you:
• Good command of English in words and writings. This is our main language! Of course we expect this also for Dutch.
• Affinity with IT.
• Customer and service oriented.
• Driven and eager to learn.
• You're flexible and a team player.
• You are meticulous and responsible.
• Proactive, representative and cared for.
• A smile!
What can you expect from us:
• Onboarding program, in which all aspects of our services are explained.
• Regardless of your knowledge and experience within IT, you can count on guidance and where necessary a training that matches the function.
• A satisfying job where you have the choice of a job of 32 or 40 hours per week.
• And of course, nice colleagues!
Conditions:
• MBO 4 (IT or hotelschool) or simular experience
• In possession of a valid VOG, you will be reimbursed by us.
• Maximum travel time of 1 hour according to the ANWB route planner.
• We work from Monday to Friday, depending on your shift, between 07:00 and 18:00.
Pre:
• IT knowledge and/or work experience.
• Knowledge and work experience with customer focus.
• Driving licence.