Executive Assistant (AU)

Job Expectations:

• Position Type: Experienced - Individual Contributor
• Employment Type: Full-Time; Permanent (Direct Hire)
• Work Setup & Location: Onsite - Ortigas, Pasig
• Work Schedule: Mondays - Fridays, Day Shift
• Industry: BPO (Healthcare/Medical)

We are seeking a highly organized and detail-oriented Executive Assistant to join our client's team, providing administrative support to their Australian client. The ideal candidate will handle essential back-office tasks, ensuring smooth daily operations and exceptional client service delivered with utmost integrity and confidentiality. This role will begin with core administrative responsibilities, with opportunities for growth into a broader support role for the Practice Director.

Key Responsibilities:

Administrative Support

• Respond to administrative emails promptly and professionally.
• Send welcome emails to new clients and provide necessary onboarding information.
• Distribute intake forms and questionnaire links to clients.
• Maintain accurate client referral details in the practice management software.
• Uphold the highest level of confidentiality.

Appointment & Scheduling Management

• Fill cancellations by checking the diary, waitlist, and sending text notifications to clients.
• Conduct forward diary checks to ensure appointments are scheduled correctly, invoices are accurate, and referrals are valid.
• Perform backward diary checks to verify processed payments and rebates for accuracy.

Billing & Financial Administration

• Send referral acknowledgment e-faxes to relevant parties.
• Generate and send invoices to third parties for payment processing.
• Run unpaid invoice reports and follow up on outstanding payments.

Reporting & Practice Management Support

• Run reports and extract data for the practice manager and practice director.
• Ensure Medicare rebates and other payments are correctly processed.

Executive & Practice Director Support

• Assist the practice manager with various administrative and operational tasks as required.

Qualifications:

• College-level education; a Bachelor's Degree is preferred.
• At least 2 years in an HR/admin capacity, executive assistant, or virtual assistant role, preferably in a healthcare/nursing/medical field.
• Familiarity with practice management software (or willingness to learn), email platforms, and scheduling tools.
• Strong written and verbal English skills, with a professional and courteous approach.
• Ability to manage data entry, billing, and client records with high accuracy.
• Excellent ability to prioritize, multitask, and work independently in a fast-paced environment.
• Can start immediately if possible.

Company Profile:

An Australian-owned BPO company with operations in the Philippines, South Africa, and the Asia-Pacific region. It specializes in providing scalable outsourcing solutions for small and medium-sized enterprises (SMEs) and enterprise businesses, focusing on customer relationship management and back-office operations.

Join our client team and unlock a range of enticing benefits, including:

• Allowances
• Performance Bonus
• HMO & PTO
• Paid Training
• Other Exciting Benefits

About Likha Careers:

Likha is a traditional Tagalog (Filipino) word that means to create or creation. At its core, Likha Careers exists to help create a world where people of all walks of life have the opportunity to participate in a positive and rewarding career where happiness, pride, and financial security are achieved. We do this through thoughtful, people-centric career services.

Let's create your career together!