Research Operations Manager, Customer Insight (12 months)

Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive.

This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom.

Job Description

Join us as a Research Operations Manager

• This is an opportunity to showcase your market research knowledge and advance your career in an exciting, fast-paced role
• You’ll be managing and supporting delivery across a range of research outputs for our franchises that are aligned to our customer measurement framework
• Joining a collaborative and influential team, you can expect lots of variety and great visibility for you and your work
• We're offering this position for a period of 12 months
  
  
  

What you'll do

In this key role, you’ll be part of a team, designing and delivering high quality, robust research programmes that meet our business needs and align to our customer measurement framework. We’ll look to you to work closely with our internal and external delivery partners, making sure that key research activities are completed on time and to the highest quality, utilising research best practice principles.

You’ll also be:

• Managing vendor relationships that relate to in-house research studies
• Designing and delivering user friendly tools, automated reports and dashboards from internal research studies, to be used by colleagues across the bank
• Engaging with external practitioners and research trade bodies to make sure we remain up to date with the latest techniques and best practices
  
  
  

The skills you'll need

To join us in this role, it’s important that you have strong experience of market research or customer insight, on either the client or agency side. You’ll also need project or research programme management experience in a technical environment and you’ll have worked in an operations team.

We’ll also be looking for you to demonstrate:

• Experience within a similarly complex company using a customer insight or net promoter measurement system
• The ability to communicate programme survey data so that stakeholders can understand insights and conclusions
• A logical and pragmatic approach to problem solving
• The ability to build strong, collaborative relationships at senior levels
• Excellent communication and influencing skills
• An ability to turn data into actionable insight where required