Guest Relationship Executive

Skills:
Customer Service, Communication, Time Management, Receptionist, Site Receptionist, Admin, Guest handling, Guest Relationship Executive,

Company Overview

Inspira Realty is a dynamic real estate company headquartered in Mumbai, specializing in innovative development suited for the new age. With a workforce of 51-200 employees, the company is at the forefront of the real estate industry. Beyond its core real estate operations, Inspira Realty also has interests in biotechnology, quick service restaurants, and agro-businesses. Explore more about us at https://inspirarealty.in/.

Job Overview

We are seeking a dedicated and efficient Guest Relationship Executive to join our Mumbai team on a full-time basis. The successful candidate will be responsible for managing and enhancing the experience of our guests, ensuring a seamless and welcoming environment. This role requires an individual who is skilled at guest handling and who excels at building relationships and ensuring customer satisfaction.

Qualifications And Skills

• Guest Relationship Executive (Mandatory skill) is required to ensure flawless guest interactions and satisfaction.
• Customer Service skills are essential to provide exceptional service and exceed guest expectations in all interactions.
• Effective Communication skills are necessary to convey information clearly and build rapport with guests and team members.
• Strong Time Management abilities to prioritize tasks efficiently and meet the needs of guests and operations swiftly.
• Experience as a Receptionist is advantageous to professionally manage front desk duties and guest inquiries.
• Proficiency as a Site Receptionist to oversee site-specific guest experiences and ensure operational smoothness.
• Administrative skills to organize and assist in tasks related to guest services and support broader team needs.
• Guest Handling expertise to address and resolve guest concerns or inquiries promptly and professionally.
  
  

Roles And Responsibilities

• Greet and assist all guests upon arrival, ensuring a welcoming and professional first impression.
• Manage incoming inquiries and direct them to the appropriate departments or personnel efficiently.
• Maintain a comprehensive understanding of services and offerings to educate and inform guests.
• Coordinate with internal teams to ensure seamless service and satisfaction for all guests.
• Monitor guest feedback and develop strategies for improving guest experiences and satisfaction.
• Keep detailed records of guest interactions, preferences, and feedback for continuous improvement.
• Assist with general administrative duties to support the smooth running of guest relations operations.
• Ensure the reception area is tidy and presents a professional image at all times.