Bilingual Triage Support RN

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Bilingual Triage Support RN

Job Details

Remote Type

Fully Remote

Position Type

Full Time

Salary Range

$65000.00 - $65000.00 Salary/year

Job Shift

Day

Description

Duties and Responsibilities

• Triage Services
• Provides skillful, non-face-to-face telephone triage, care, and planning to Medicare patients who have 2 or more chronic conditions
• Follow accepted evidence-based guidelines and protocols, and document encounters appropriately in patient charts
• Collaborate with physicians and healthcare team to optimize care
• Triage Leads
• Download notes from Triage Vendor, add to patient charts in CCM, and follow-up with patients/providers
• Be on-call during assigned Triage Lead shifts during the month to answer questions as needed
• Nurse Urgent Queue
• Educates and coaches to find creative ways to assist patients in reaching their health goals
• Review and complete Nurse Urgent To-Do’s, with a goal to keep the queue below 50
• Communicate with patients and providers to assist in answering questions, coordinating care, and services. (examples: schedule appointments, contacting service providers, sending notifications to healthcare providers, calling the patient back to follow up on their recent urgent or emergent medical issue, etc.)
• Attend meetings as required of the position
• Other duties as assigned
  

Qualifications

Skills and Qualifications

• Fluent/Bilingual in Spanish
• Willing and able to work Monday – Friday 8:00 am – 5:00 pm EST
• Possess a current COMPACT license as an RN
• Willing to obtain multi-state licenses of ChartSpan footprint
• Familiar with chronic care conditions and the medications used to treat chronic conditions such as HTN, CHF, COPD, DM, etc.
• Excellence in following clinical triage protocols and procedures, and documenting accordingly in patient charts
• Recognize acute onset of symptoms that might require immediate attention
• Demonstrate sound knowledge, critical thinking skills, and appropriate decision-making skills
• Demonstrate sensitivity and empathy with patients
• Demonstrate excellent verbal and written communication skills
• Possesses excellent computer skills with the ability to multitas,k including navigating and documenting in an EMR while communicating with the patient and using a telephonic platform
• Willing to work an on-call rotating schedule as needed
• Successfully pass a background check
  
  

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