Customer Excellence Specialist, PS India

Work Your Magic with us!

Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That`s why we are always looking for curious minds that see themselves imagining the unimageable with us.

Your Role

• In this position you will be dealing with requests regarding our Pharma Chemicals and Process Solution Products.
• You are the entry point for the first level commercial and regulatory questions from our internal and external clients received by mail, phone or fax.
• In your dedicated area of responsibility, you act as an interface between the sales organization in the field, supply chain, regulatory affairs, marketing and all other interfering interfaces.
• Also, you continuously support the sales representatives in their daily activities to meet the sales objectives.
• Responsible for dealing with all quotations in close collaboration with the sales representative, you will enforce our price policy and develop special prices for a specific category of clients.
• Oversee handling requests for all types of commercial documents intended for our customers, such as brochures, sample requests, literature, product datasheets etc.
• Handle product orders, check inventory availability or status of shipment, verify customer pricing, prepare and process customer return goods for credit and/or replacement, handle and resolve customer complaints, escalate requests and unresolved issues to the designated resource and file records of customer interactions and transactions.
  
  

Who You Are

• Minimum 3-4 years professional experience in a customer facing environment, a first experience in chemicals, pharmacy or biochemical is an asset,
• Bachelors degree in Biotechnology, Pharmacy or Chemical Engineering.
• Fluent English conversational and written.
• Organized, multitasking, open-minded, flexible in a changing environment and able to adjust accordingly
• Strong verbal and written communication skills, promotes good relationship in the team, ensures 2-ways communication and teamwork
• Enjoy working in an international team
• A positive outlook on dealing with our important customers and driven by great sensibility for customer satisfaction
• Excellent computer skills with experience on Microsoft Office, SFDC, SAP is a plus.
  
  

What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We celebrate all dimensions of diversity and believe that it drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!

Apply now and become a part of our diverse team!