Product Management Manager

We are seeking an experienced Product Portfolio Manager to lead Customer Service portfolio strategy and execution for our solutions across global markets.

You will own the product lifecycle end-to-end—definition, market entry, growth, and phase-out—while driving pricing/tiering, roadmap, and validation in regulated environments. This role partners closely with Customer Service Experts/Product Managers, R&D, Quality/Regulatory, Service, SHS Business rep etc., and leverages Automation & AI, data and install-base analytics, connectivity, and service platforms to improve customer outcomes and portfolio performance.

Key responsibilities:

• CS Portfolio strategy and lifecycle
  
  

○ Own product definition, market entry, growth, and phase-out across regions.

○ Lead roadmap planning grounded in inbound market analysis, competitive intelligence, and sales/take rate insights.

○ Build business cases, scope projects, prioritize requirements, and guide concept-to-release execution to meet revenue, margin, and adoption goals.

• Customer service analytics and install-base insights
  
  

○ Translate service and install-base insights into roadmap, pricing/tiering, and upgrade strategies; create executive and customer dashboards.

• Connectivity, platforms, and remote service
  
  

○ Define roadmap for secure remote connectivity, diagnostics, patching, and telemetry in compliant environments.

○ Partner with IT/biomed to integrate with hospital ecosystems (Healthcare IT ) and ensure PHI-safe telemetry and auditability.

○ Shape our service tech stack: CRM/SCM, knowledge base, remote service console, customer portals; align with data platform (data lake/warehouse, BI).

• Market/Cross Business and customer Service engagement
  
  

○ Lead portfolio engagements, advisory boards, product workshops, and customer use testing;

○ Enable service excellence through digital, AI powered insights and automation, by leveraging Data & AI to boost availability, enable digital services, and improve customers’ experience

• Compliance, quality, and delivery
  
  

○ Operate within MDR/NMPA and relevant regulations; support risk analysis, change control ITIL bound, and post market surveillance.

○ Plan and orchestrate validation, rollouts, and global knowledge transfer for markets, and key experts/users.

○ Support sustaining, install-base management, and complaint/CAPA processes.

• Pricing, configuration, and growth
  
  

○ Support configuration strategy, price book content, and tiered pricing.; link to service tiers

• People Leadership
  
  

Lead and mentor a team of Product Owners, ensuring clarity of roles, priorities, and deliverables.

Drive team development through coaching, feedback, and career growth planning.

Foster a high-performance culture that emphasizes collaboration, accountability, and customer-centricity.

Represent the team in executive forums, ensuring alignment with organizational goals.

Qualifications — must have:

• 15–20+ years total experience across software engineering and product management, ideally in medical imaging & Customer Service and Service analytics areas.
• Bachelor’s or Master’s in Engineering (or related); strong technical fluency with imaging modalities and software/hardware integrations.
• Proven track record in roadmap ownership, costing, product pricing/tiering, and business case development.
• Experience delivering products across multiple countries in regulated environments.
• Demonstrated collaboration with and influence over senior technical leaders (architects, product owners, lead developers).
• Strong analytical, organizational, and presentation skills; able to synthesize data into clear decisions and exec/customer-ready narratives.
• Ownership mindset, proactive working style within global, cross-functional teams.
• Willingness to learn new technologies and operate across the full product lifecycle.
  
  

Nice to have:

• Familiarity with EU MDR and/or NMPA medical devices; experience in medical device companies and/or regulatory environments.
• Background in AI, service analytics, remote connectivity, cybersecurity and data platforms (e.g., Snowflake /Databricks, Tableau/Power BI).
• Exposure to predictive maintenance, anomaly detection, or MLOps for regulated devices.
• Experience working in multidisciplinary, multicultural teams across regions.
  
  

Key competencies:

• Strategic portfolio thinking and commercial acumen
• Data-driven decision making; comfort with install-base analytics and BI
• Cross-functional leadership without direct authority
• Excellent communication with clinical, technical, and executive stakeholders
• Customer-first mindset;
• Regulatory and quality discipline; risk and change control rigor
  
  

Success metrics:

• Portfolio growth and solution adaption and revenue savings/generation
• Uptime/availability, MTTR/MTBF, FTFR, and remote resolution improvements
• SLA adherence and contract attach/renewal rates
• Software/version currency and vulnerability remediation timelines
• Adoption of pricing/tiering and configuration strategies; upgrade pipeline
• On-time, compliant product releases and effective market rollouts
  
  

What you’ll work with

• Service platforms & applications , remote service consoles, customer portals
• Data/analytics stacks , BI dashboards, and predictive insights
• Standards: DICOM/HL7/FHIR; governance under MDR, ISO 27001, HIPAA/GDPR
  
  

Reporting line

• Reports to: Segment Head of Business
  
  

Interfaces with: Marketing, Sales, R&D, Technology, Engineering, Manufacturing, Service, Clinical Applications, Legal, Logistics, Quality, Regulatory