Our client, a mission-driven organisation in the social services sector, is seeking an AI Product & Design Lead to pioneer the design and development of AI-enabled products and services.

This is a senior, hands-on role that blends product leadership, applied design thinking, and AI product management. The successful candidate will guide a small technical team in building foundational data capabilities and delivering practical, ethical AI solutions (including AI agents and GenAI) that support real-world service outcomes.

Key Responsibilities

AI Product Strategy, Roadmap & Ownership

• Own the AI product lifecycle from concept, discovery, and design through to delivery

• Translate organisational objectives and user needs into AI-enabled product requirements

• Identify, prioritise, and evaluate AI use cases, including feasibility, risks, and ethical considerations

• Shape and maintain the AI product roadmap in alignment with business and service goals

Applied Design Thinking & AI User Experience

• Design intuitive, user-centred AI experiences that integrate seamlessly into existing workflows

• Ensure AI outputs are usable, explainable, and aligned with user needs

• Work closely with engineers to ensure designs are technically feasible and scalable

• Apply design thinking and user-centred methodologies throughout the product lifecycle

Cross-Functional Leadership & Capability Building

• Lead and guide a small cross-functional team of engineers on AI product requirements, data dependencies, and system workflows

• Present AI concepts and capabilities clearly to senior leadership and non-technical stakeholders

• Build organisational capability by guiding staff in foundational AI product management and design thinking through hands-on work and facilitated workshops

Requirements

• Bachelors degree in Design, Innovation, Engineering, Business, Psychology, or a related discipline from a reputable university

• 8+ years of experience in digital product design and management, including:

  • 3+ years in a leadership role

  • 2+ years of hands-on experience in AI product design and management

• Proven experience leading end-to-end digital product lifecycles using design thinking and user-centric methodologies

• Demonstrated ability to lead and guide engineers on digital product design and data infrastructure development

• Strong UX/UI design skills with tools such as Figma, Sketch, Adobe XD, or equivalent

• Solid understanding of AI/ML concepts, with the ability to translate user and business needs into practical AI solutions

• Comfortable working in ambiguity, early-stage environments, and evolving problem spaces

Additional Information

• Senior individual contributor / player-coach role

• High exposure to leadership and meaningful influence on product direction

• Opportunity to shape responsible AI adoption in a human-centred, high-impact domain