Bilingual Front Desk

Overview
We are seeking a dedicated and detail-oriented Bilingual Front Desk Specialist to join our team. This role is essential in providing exceptional patient service and administrative support within a medical office environment. The ideal candidate will possess strong organizational skills, proficiency in various electronic health record (EHR) systems, and a solid understanding of front desk procedures. Must be a bilingual Spanish speakerDescription

• Greet callers and in-office patients warmly and provide courteous service.
• Understand the responsibility of serving as the first point of contact for patients at our practice.
• Use sound judgement in handling calls and in-person interactions, especially when dealing with highly sensitive medical information.
• Answers calls within three-four rings.
• When scheduling patients and/or checking in a patient, be sure to add and update demographics and insurance information for that individual thoroughly and accurately.
• Confirm, cancel, reschedule, and update patient appointments at the request of the patient and/or provider.
• Use the EMR system to match physician/clinician's availability with the patient's needs and preferences in terms of date and time.
• Able to accurately schedule appointments based on clinic and practice guidelines and specifications.
• Maintain and regularly update scheduling systems so patient records are accurate and complete and can be used to analyze patient/staffing needs and patterns.
• Communicates as needed with providers and other staff about any patient concerns/issues. Consults with the office manager about any system problems.
• Effectively communicate and complete requests from other medical offices (faxing patient medical records, or other information as requested).
• Address patient concerns efficiently and effectively.
• Uses customer service principles and techniques to deal with patients calmly and pleasantly.
• Other clerical duties as assigned by the office manager/administrator.
  

QualificationsSkills/Abilities

• Self-starter with the ability to complete daily tasks with minimal supervision.
• Skill in communicating effectively with patients or providers about scheduling preferences.
• Ability to multitask effectively, dealing with phone calls, in-office patients, staff, and others in a pleasant manner along with multiple tasks/projects.
• Ability to analyze situations and respond appropriately.
• Ability to use a multi-line phone system, including transferring calls.
• Ability to speak clearly and concisely to be heard by callers and patients.
• Excellent organizational and time management skills.
• Superior interpersonal and problem-solving skills to ensure coordinated efforts and patient satisfaction.
• Always maintain a professional and positive attitude.
• Common computer skills.
• Demonstrate teamwork and support for fellow care team members as well as being flexible when necessary.

Education High school diploma or GEDExperience Two-three years of medical office experience. Previous experience of a fast-paced, high patient volume doctor's office.Job Type: Full-timeExpected hours: 40.0 per weekBenefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Application Question(s):

• Are you able to commute between Sterling and Annadale twice a week?

Language:

• Spanish (Required)