Implementation Consultant

Responsibilities:

• Establish and maintain strong customer relationships during the initial phase of the customer journey 
• Onboard new customers by implementing technology and ensuring early product adoption
• Educate customers on the value of Motive products, features, and AI technology
• Act as the primary point of contact for new customers, focusing on larger customers
• Guide customers through initial hardware/software/setup and system training
• Monitor customer progress and activities to ensure timely adoption and activation
• Collaborate with cross-functional teams to resolve complex issues and improve customer experience
• Manage a large volume of phone conversations and email inquiries
• Build customer loyalty by delivering exceptional customer service

Requirements:

• 3+ years of experience in a customer-facing role (sales or support)
• Proficiency in Salesforce and ability to use data to inform engagement plans
• Clear understanding of customer success and Motive's goals
• Strong listening and problem-solving skills
• Excellent communication (written and verbal) and presentation skills
• Ability to manage multiple responsibilities with attention to detail and professionalism
• Experience in documentation, data analysis, reporting, SQL, and Salesforce preferred
• Experience in fintech and spend management technology a plus