T24 Operations Analyst

Job Summary

We're seeking an experienced T24 Operations Analyst to join our team. The ideal candidate will have in-depth knowledge of Temenos T24 core banking system and experience in analyzing, resolving, and preventing operational issues.

Key Responsibilities

1. Monitoring and Troubleshooting: Monitor T24 system performance, identify issues, and troubleshoot problems to minimize downtime.

2. Incident Management: Analyze, resolve, and document incidents related to T24, ensuring timely resolution and communication to stakeholders.

3. Problem Management: Identify root causes of recurring issues and implement corrective actions to prevent future occurrences.

4. System Maintenance: Perform routine system maintenance tasks, such as patching, updates, and backups.

5. User Support: Provide level 2 support to T24 users, resolving technical issues and answering system-related questions.

6. Process Improvement: Continuously review and improve T24-related processes, ensuring alignment with industry best practices.

7. Reporting and Analytics: Generate reports and analyze data to identify trends, issues, and opportunities for improvement.

Requirements

1. Bachelor's degree in Computer Science, Information Technology, or related field.

2. Minimum 2+ years of experience in T24 operations, support, or analysis.

3. In-depth knowledge of Temenos T24 core banking system, including its architecture, components, and configuration.

4. Strong analytical, problem-solving, and communication skills.

5. Ability to work independently and as part of a team.