Customer Service Executive, English and Japanese speaker

Customer Service Executive (English and Japanese Speaker)

Company Overview:

We are a global leader in medical and security services, employing over 12,000 individuals across 1,000 locations in 90 countries. 

Key Responsibilities:

• Ensure accurate and timely processing of authorizations and appointments.
• Manage incoming calls from Japanese healthcare providers, Military Treatment Facilities, translators, and patients.
• Assist in resolving claims issues for providers and patients by coordinating with our teams.
• Input claims data into the system.
• Occasionally translate invoices from Japanese to English.

About You:

• Preferably have experience in claims and billing.
• Possess strong customer service skills.
• Knowledge of hospital or medical administration is a plus.
• Bachelors degree is desirable.
• Language Requirements:
  • Professional-level English
  • Native-level Japanese
• Proficient in Microsoft Office (Excel, Word, PowerPoint).

Benefits:

• Competitive salary
• Supportive and open company culture
• Opportunities for growth in a global environment
• Commitment to diversity and inclusion, encouraging every colleague to bring their best selves to work.

Note: This position is open only to candidates currently residing in Japan.