Operation Specialist

Operations Specialist 

Our client, a US healthcare provider, is seeking an Operations Specialist to manage a variety of assistance requests from clients and subscribers. This role involves delivering high-quality service through effective case management and collaboration with medical and security specialists.

THIS POSITION IS ONLY AVAILABLE TO RESIDENTS OF JAPAN.

Key Responsibilities:

• Utilize expertise in operations and logistics to handle medical, security, and logistical assistance requests.
• Maintain a professional and empathetic attitude, ensuring client needs are understood and addressed.
• Respond to all requests promptly and professionally, following the "Assist First, Verify Later" principle.
• Document and coordinate service delivery internally and with external partners.
• Escalate cases as needed and manage logistical arrangements efficiently.
• Provide comprehensive billing information and secure payment before service delivery to non-clients.

Required Skills and Qualifications:

• Skills: Operations and logistics, multi-tasking, customer service, resilience, attention to detail, situational awareness, communication, teamwork, and IT literacy.
• Education: High school diploma required; tertiary education preferred.
• Languages: Excellent English and native-level Japanese; additional language skills are a plus.
• Experience: 1-2 years in logistics and customer service; experience in healthcare or call center environments is advantageous.

Competencies:

• Ethics & Integrity: Trusted, honest, and ethical.
• Operational Expertise: Detail-oriented, focused on timely delivery, and responsive.
• Communication: Clear, concise, effective listening, and proactive information sharing.
• Energy & Drive: Results-driven, action-oriented, and persistent.
• Cultural Adaptability: Team player, effective collaborator, and promotes teamwork.

Work Schedule:

• Shifts: 8:00 AM to 8:00 PM or 8:00 PM to 8:00 AM.
• Workweek: 5 days a week, differing from the standard 13 to 15 days per month.

THIS POSITION IS ONLY AVAILABLE TO RESIDENTS OF JAPAN.