Operations Specialist

Operations Specialist

The Assistance Centre Executive is responsible for managing medical, security, and logistical requests from clients and subscribers. This role focuses on delivering high-quality service through effective case management and empathetic support, ensuring swift and accurate resolutions.

Key Responsibilities:

• Fulfill assistance requests in collaboration with medical and security professionals.
• Maintain a professional and caring attitude to exceed client expectations.
• Document and manage all requests efficiently, adhering to the principle of "Assist First, Verify Later."
• Plan and coordinate services using internal resources and external contacts.
• Escalate cases as needed and communicate logistical arrangements to stakeholders.
• Collect customer feedback for continuous improvement and resolve service issues promptly.
• Prepare cases for billing and manage an allocated workload during shifts.

Required Skills:

• Strong operations and logistics skills.
• Excellent customer service, multi-tasking, and prioritization abilities.
• Resilience and attention to detail.
• Effective communication and teamworking skills.
• Proficiency in Microsoft Outlook and Word.

Qualifications:

• High school diploma or equivalent; tertiary education is preferred.

Language Requirements:

• Excellent English (written and spoken).
• Native-level Japanese.
• Additional language proficiency is a plus.

Shift and Work Days:

• Shifts: (Daytime) 8:30 AM - 8:30 PM or (Night) 8:00 PM - 9:00 AM (candidates can choose).
• Work Days: 13-15 days per month.

Note: This position is available only to candidates currently residing in Japan.