Job Overview:

We are looking for a proactive and engaging Customer Success & Video Support Specialist with a strong background in customer service, technical support, and client communication. This role goes beyond traditional support we need someone who is confident and skilled in conducting live video calls to coach, guide, and present solutions directly to our customers in an online face-to-face format.

The ideal candidate will have excellent English communication skills (C1 level), be tech-savvy, and enjoy building real-time human connections virtually to create impactful customer experiences.

Key Responsibilities:

• Provide high-quality support to customers through email, chat, and video conferencing.
  
  

• Conduct one-on-one or group video calls to provide coaching, product demonstrations, onboarding, and tailored solutions.
  
  

• Engage with potential and existing customers to drive sales through consultative and personalized communication.
  
  

• Help customers improve their current plans by understanding their needs and offering suitable recommendations.
  
  

• Maintain professional and friendly communication with customers via email for follow-ups and feedback.
  
  

• Record and maintain detailed notes of customer interactions in the CRM system.
  
  

• Collaborate with internal teams to troubleshoot and resolve customer issues efficiently.
  
  

• Stay updated on company products, services, and industry trends to offer accurate, up-to-date information.
  
  

Required Qualifications:

• Minimum 3 years of experience in customer service, technical support, or sales.
  
  

• Strong English proficiency (C1 level or higher) verbal and written.
  
  

• Confidence and professionalism in conducting live video calls and delivering presentations.
  
  

• Strong problem-solving and interpersonal skills with a customer-first mindset.
  
  

• Familiarity with CRM systems and basic technical troubleshooting.
  
  

• A degree in Psychology or related fields is a plus.
  
  

• Ability to upsell or cross-sell based on customer needs.
  
  

• Collaborative team player who thrives in a fast-paced, virtual work environment.