Project Analyst

 Job Description:

The Company is looking for an IT professional to join our team of superstars as a Project Analyst. This position is for a technically talented, innovative, detail-oriented and ambitious individual with a strong desire to learn and grow, both technically and as a professional. Team players, only.

As a Managed Service Provider (MSP), The Company Group supports the IT environments of multiple companies. The environments can vary in terms of size and complexity. As such, the pace and demands maintain a high level typically much greater than an in-house IT position supporting one company.

The Project Analyst (PA) is responsible for preparing technology designs, solution proposals and detailed project implementation workplans for The Company Group clients. Solutions proposals are developed to be a custom fit for meeting specific client business and technical requirements.

Proposals developed by the PA help The Company Group with technology alignment and mitigation of reactive services across our client base.


An ideal Project Analyst will be more geared to the SMB space (vs Enterprise) and be able to:


  • Evaluate client's environment to understand current systems and create solutions that align with the business requirements defined by the The Company Account Managers (vCIOs).

  • Develop a project workplan that will be used by the Projects team to ensure successful delivery of defined solution.

  • Collaborate with the team to align solutions to match The Company' approach.

  • Enhance, maintain and leverage an existing library of project workplans that contain each of the individual steps to execute a project with estimated time associated to each step, and scaled to match the client's environment. The project workplans will contain internal notes about the way the project should be executed, links to existing documentation that provide more details about how to execute a specific step, and a list of product that will be procured. Project workplans will be peer reviewed by Project Engineers that will be responsible for executing the project work plans that are created by the Project Analyst.


Attributes Required


  • Ability to collaborate effectively at all levels of the corporate structure

  • Strong verbal and written communication skills

  • Strong business intuition and the ability to professionally present ideas at all levels of the corporate structure

  • Process driven

  • Strong attention to detail


Working Knowledge Required


Project Analyst candidates must have a minimum of 3 years of experience servicing,

maintaining and ideally, deploying / implementing the following technologies. The ideal candidate for this role is a seasoned Project Engineer that is more interested in defining solutions and planning work than implementing.


  • VMware and Hyper-V

  • SAN and NAS products

  • Microsoft Windows Server Operating Systems

  • Active Directory

  • Azure Products and Services

  • Server and Workstation Hardware including Dell, HP, and Lenovo

  • Premise and Hosted Exchange (including Office 365 messaging security products)

  • IP Scheme Design (Routing, VLAN, Traffic Shaping, QoS)

  • Network Device Deployment and Management (firewalls, routers, and switches)

  • Wireless Technology Standards and Design

  • Enterprise Backup Technology

  • Enterprise Security Products including AV and Malware Protection, and Phish Threat Protection

  • RDS Configuration

  • UPS and Power Management Technology

  • Proficient with Microsoft 365 Licensing subscriptions, renewal options, and components of subscriptions suites


Representative Proposals


  • Implement Network Refresh (firewall, switches, wireless access points, wireless controller, new primary and/or backup ISP service, failover, extend wireless, etc.). NOTE: Often, projects are smaller individual portions of this larger project

  • Determine availability and design circuit implementations and migrations

  • Implement Subtenant Network (clients wanting to lease out part of their space but provide secure internet - wired and wireless)

  • Implement VOIP Phone System (e.g., RingCentral)

  • Implement Server Refresh / Consolidation

  • Migrate server(s) to Hosted Cloud Environment (Azure, AWS)

  • Migrate Active Directory to Hosted Azure Entra ID

  • Migrate Google Workspace to Hosted Azure Entra ID

  • Migrate application to Hosted Solution (e.g., QuickBooks, etc.)

  • Consolidate / Split Microsoft 365 Tenants (for mergers, acquisitions, divestitures)

  • Implement UPS System - Servers, networks devices, meeting client need for uptime, graceful shut-down/spin-up, alerting, monitoring)

  • Implement Conference Room Solution (e.g., Logitech)

  • Office moves and new office setups

  • Refresh workstation inventory


Job Responsibilities

  • Receive knowledge transfers from The Company vCIOs

  • Collaborate with The Company vCIOs, Project Engineers (PEs) and Project Managers (PMs)

  • Create and maintain strong relationships with vendors and suppliers by identifying, evaluating, and negotiating favorable terms

  • Leverage vendor and supplier relationships to take advantage of training opportunities and promotions to improve purchasing power

  • Maintain acceptable product margins and leverage vendor incentives according to client requirements

  • Follow established product sourcing and procurement processes

  • Identify technical products to meet specific client business needs

  • Generate workplans with documented phase and task level services required for engineers to complete professional services projects

  • Accurately price solutions based on estimated hours

  • Create and maintain playbooks for clients performing routine mergers and acquisitions

  • Maintain a good understanding of support agreement options, limitations, and their renewal requirements for a broad range of manufacturers

  • Use Proposal Generation tools (QuoteWerks, Excel, etc)

  • Use Diagramming software to create illustrations that help clients understand more complex design changes to their environment

  • Prioritize and complete scheduled assignments

  • Maintain work log within Ticketing / Project Management system (Datto AutoTask PSA)

  • Maintain proposal template

  • Maintain in-depth knowledge of product and service offerings for The Company Group, utilizing and enhancing the The Company Group library of workplans and scopes (PA owns the library).

  • Solicit, identify and incorporate feedback on completed projects - from all parties, internal and client if needed - back into the library of workplans and scopes (again, PA owns the library).

  • Maintenance of technical skills and certifications

  • Adhere to The Company-defined metrics and expectations including DAILY time entry and status reporting. Metrics include proposals per week and proposal SLA.

  • Report on weekly KPIs through standard Operations process

  • Provide ad-hoc support and mentoring of more junior Engineers when needed via escalations, assistance, etc.

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