About the job Customer Experience Administrator
We're looking for a Customer Experience Administrator to join our client's team:
100% Remote
Salary: $1,000 USD
Based in LATAM – Collaborating with teams in the USA (8 to 5 PST)
Full-Time
Contractor Role
About the Client
Our client is a U.S.-based technology company that provides an innovative platform designed to help families access childcare services while supporting employers in offering childcare benefits to their workforce. The company combines technology, customer support, and administrative services to simplify childcare access, enrollment, account management, and payments.
What You'll Do
Perform detailed data entry involving calculations, financial information, and customer records
Provide customer support via phone and email, assisting customers with questions and resolving issues when needed
Assist parents with enrollment-related requests and provide guidance on how to use the platform and complete required processes
Communicate clearly and professionally with customers, escalating or following up on issues when appropriate
Review calculations and entered information to ensure accuracy and completeness
Process and manage assigned requests through Zendesk or similar ticketing systems
Maintain trackers, spreadsheets, reports, and internal records
Update account, project, and event information in Salesforce
Handle confidential client and participant information appropriately
Review contracts, SOPs, and written instructions to determine the correct process for assigned tasks
Prepare and update presentations, reports, and meeting materials
Support scheduling, calendar updates, and meeting preparation
Use approved AI tools to assist with research, drafting, and administrative tasks
Participate in phone calls and virtual meetings when needed
Collaborate with the Customer Experience team to ensure administrative requests are completed accurately and on time
What We're Looking For
Previous experience in an administrative, customer operations, customer experience, or similar support role
Hands-on experience with detailed data entry, calculations, or financial information
Experience using Salesforce
Experience with Zendesk or another ticketing/customer support platform
Strong proficiency with Microsoft Excel and PowerPoint
Excellent attention to detail and ability to identify errors or inconsistencies
Experience handling sensitive or confidential information
Strong organizational and time-management skills
Ability to follow detailed SOPs, contracts, and written processes
Excellent written and spoken English
Comfortable working with multiple systems and learning new tools
About Latamforce
Latamforce is a leading nearshoring staffing agency connecting U.S. companies with top tier talent from Latin America. We specialize in building high performing remote teams in digital marketing, ecommerce, and technology, helping our clients scale efficiently and effectively.