Job Openings Technical Customer Support Representative

About the job Technical Customer Support Representative

We're on the lookout for a talented Technical Customer Support Representative to join our client's team:

  • 100% Remote
  • Salary: $1500-2000 USD/month
  • Based in LATAM - Collaborating with teams in the USA
  • Full Time (Monday–Friday, 10 AM–7 PM PST)
  • Contractor Role


About the Role

Our client is an innovative game development company looking for a Technical Customer Support Representative to support its player community.

This is an opportunity to join a passionate and innovative gaming company where you’ll have a direct impact on the player experience. You’ll work closely with Support, QA, and Development teams while developing your expertise in technical customer support and gaming operations.

Responsibilities

  • Provide timely and professional customer support through Zendesk/email.

  • Troubleshoot and respond to inquiries related to accounts, billing, technical issues, and bugs.

  • Identify, document, and report technical issues using Jira.

  • Collaborate with QA and Development teams to follow up on reported issues.

  • Perform basic smoke testing to identify potential game issues.

  • Communicate customer feedback and technical concerns through Slack.

  • Monitor and respond professionally to reviews on the Apple App Store and Google Play Store.

  • Help maintain and update FAQs, Knowledge Base articles, and support documentation.

  • Learn game mechanics and features quickly to provide accurate troubleshooting and support.

Requirements

  • 2+ years of experience in Customer Support, preferably within gaming, technology, software, SaaS, or another digital product environment.

  • Experience with Zendesk or a similar ticketing/customer support platform.

  • Strong written and verbal English communication skills.

  • Experience with Jira or similar tools for reporting and tracking technical issues.

  • Familiarity with Slack or similar collaboration tools.

  • Ability to troubleshoot issues and communicate technical problems clearly.

  • Comfortable learning and navigating games, software, or digital products.

  • Highly organized, detail-oriented, responsive, and proactive.

  • Ability to work independently in a remote environment.

Nice to Have

  • Previous experience in gaming or game support.

  • Experience with Apple App Store and Google Play Store.

  • Familiarity with mobile and PC gaming.

  • Experience working directly with QA or Development teams.

What Success Looks Like

  • Customers receive fast, accurate, and professional support.

  • Technical issues are clearly documented and properly escalated to QA/Development.

  • App store reviews are handled professionally and contribute to a positive player experience.

  • Support documentation remains accurate and up to date.

  • Customer feedback is effectively communicated to internal teams.


About Latamforce

Latamforce is a leading nearshoring staffing agency that helps businesses across the U.S. hire exceptional remote talent. We connect top professionals with exciting opportunities where they can make a meaningful impact while working with world-class teams.



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