[J] Sr. Customer Success Manager

Senior Customer Success Manager

Location: Latin America (Remote)

Type: Full-Time | C2-Level English Required

About LatamCent

LatamCent is a boutique staffing agency dedicated to connecting high-performing talent from Latin America with leading U.S. startups and tech companies. We specialize in placing top-tier professionals in go-to-market, finance, and technical roles across fast-growing teams. Our mission is twofold: to help innovative companies scale efficiently and to unlock career-defining opportunities for exceptional Latin American talent.

About the Role

LatamCent is seeking a proactive and relationship-focused Senior Customer Success Manager to lead post-sales success for our strategic client base. This role goes beyond the traditional CSM scope - you'll serve as a trusted advisor and primary point of contact for onboarding, adoption, and long-term value realization.

You'll work closely with our primarily US-based clients, as well as some in EMEA, to ensure seamless implementation, drive meaningful product engagement, and deliver a high-touch, white-glove experience at every stage of the customer journey.

What Youll Do:

• Lead onboarding, training, and implementation for new clients
• Build and maintain long-term, trust-based relationships with key stakeholders
• Act as a strategic advisor and problem-solver across support, strategy, and technical issues
• Personally handle workflow optimization, product adoption, and ongoing account growth
• Drive renewals and expansions by delivering measurable value
• Collaborate cross-functionally with Product, Support, Engineering and Sales to advocate for client needs
• Own all aspects of the customer journey, no delegation, no red tape
• Join client Slack channels, schedule ad hoc Zoom calls, and help clients work through technical or operational roadblocks

What Were Looking For

• 3-5+ years in high-touch Customer Success or client-facing B2B SaaS roles
• Proven experience managing onboarding, training, renewals, and expansion
• Exceptional communication and project management skills
• Comfortable working directly inside client workflows and systems (Slack, spreadsheets, etc.)
• Self-starter with an ownership mindset and consultative approach
• Strong relationship-building and problem-solving instincts
• Fluent English (C2 level) with excellent written and verbal communication
• Familiarity with tools like HubSpot, Zoom, Google Workspace, and Notion
• Bonus: Experience with internal tools, onboarding platforms, or workflow automation (e.g., Zendesk, Asana, Lattice, Calendly, Zapier)

• Experience working with USA based B2B SaaS startups

Nice to Have

• Background in onboarding/implementation roles or professional services

• Experience supporting HR tech, internal comms platforms, or enablement tools

• Experience in B2B SaaS Sales since many of our clients are sales enablement teams

• Worked with complex SaaS tools involving integrations, automations, or calendaring

• Familiarity with Salesforce 

Avoid This Role If

• You prefer scaled/tech-touch models with minimal client interaction
• Youre focused mostly on churn prevention or renewal metrics
• You delegate onboarding or dont enjoy hands-on troubleshooting

Company Overview

Tangelo AI is redefining the employee experience through powerful onboarding and internal engagement tools. Our customers trust us to deliver high-impact, high-touch service that drives adoption and results. We operate in fast-moving, cross-functional environments and believe in rolling up our sleeves to help customers succeed. If youre energized by deep client relationships, solving complex problems, and making a real impact youll thrive here.

Job description provided by LatamCent.com a nearshore recruiting and staffing agency.