[C] Sr. Customer Success Manager

About the role:

ClearlyRated is seeking a Senior Customer Success Manager to own and manage a portfolio of B2B SaaS customers across the U.S. You’ll be the primary contact helping clients maximize their value from our platform, driving adoption, retention, and expansion.

You’ll collaborate across departments, bring strategic insight to renewals, and use tools like HubSpot and customer dashboards to prioritize outreach. This is a fully remote, LATAM-based position with a focus on clear written communication, proactive problem-solving, and customer-first thinking.

What you’ll do:

• Own a portfolio of B2B SaaS clients and lead them through the customer lifecycle from onboarding to renewal

• Proactively plan and execute renewal strategies, stakeholder alignment, and outreach

• Use dashboards and data to monitor health scores and prioritize at-risk accounts

• Drive adoption and expansion by helping customers realize value through professional services and product usage

• Communicate regularly and effectively via email; you’ll write clear, helpful, and client-centric messages daily

• Collaborate with Sales, Product, and Support to close feedback loops and resolve customer needs

• Mitigate churn through proactive engagement and thoughtful customer journey management

• Participate in internal Slack channelsshare insights, surface ideas, and contribute to the team’s collective knowledge

• Track all engagement, workflows, and account activity in HubSpot or a similar CRM

What we’re looking for:

• 2-5 years in a Customer Success, Account Management, or other client-facing B2B SaaS role

• Proven success managing USA based customers or teams in a subscription model 

• Strong grasp of customer lifecycle metrics like NRR (Net Revenue Retention), churn, and upsell strategies

• Excellent written communication your emails should be clear, concise, and human

• Experience using HubSpot or a similar CRM to manage workflows

• Highly strategic and proactive; you plan ahead and don’t wait for things to go wrong

• Comfortable navigating ambiguity and asking for clarity when needed

• Empathetic and service-oriented, with a commercial mindset

• Self-motivated and confident working autonomously

Compensation:

• Competitive base salary based on experience: between $2,000 - $2,500 USD per month.
• Benefits include:
  • 11 paid holidays
  • Flexible, personalized PTO policyno hard caps, just balance
  • Remote-first culture with full flexibility

Company overview:

ClearlyRated is a customer satisfaction platform built for B2B service providers. We help companies prove their value through verified client feedback, ratings, and testimonials.

We’re scrappy, we laugh a lot, and we care deeply about our workand each other. Our culture blends startup energy with the stability and balance of a values-driven team.

Here’s what makes us tick:

• Fanatical service: Our clients are everything we expect you to deliver that same energy
• Radical transparency: We say what we mean and expect the same from you
• Balance: We’re remote-first with team members across the U.S. and LATAM, and we support real work-life integration

Ready to join a team where client impact meets culture and flexibility?

Apply now and help us elevate the voice of the customer, one success story at a time.