Director of Operations

Director of Operations Access Eye | Lead with Purpose at an Independent, Multi-Location Eyecare Practice in Fredericksburg, Virginia

Access Eye is seeking a hands-on, seasoned leader to become our Director of Operations. As an independently owned and operated, multi-location eyecare practice serving the Fredericksburg region for over 40 years, we remain committed to long-term patient and staff satisfaction. Unlike many practices acquired by private equity firms, we prioritize autonomy, care, and community-driven values. If you are passionate about operational excellence, building strong teams, and contributing to the growth of a well-respected healthcare practice, we encourage you to apply.

This is a unique opportunity for an operationally focused healthcare professional to lead a respected eyecare practice that values stability, independence, and eyecare advancements. At Access Eye, we are committed to maintaining our well-established presence in the community while continuously enhancing our services and operations. The Director of Operations will play a vital role in ensuring the practices ongoing success and fostering a positive environment where our team and patients can thrive.

Key Responsibilities:

Operational Leadership:

- Provide direct oversight and guidance across all facets of the practice, including Clinical Operations, Business Services, Human Resources, and Compliance.

- Maintain a strong, visible presence in all practice locations, engaging with staff regularly to ensure smooth, efficient operations and high-quality patient care.

- Work closely with department leads to ensure all aspects of the practice run smoothly and collaboratively across locations.

- Partner with the CEO to drive the practice's vision and develop operational strategies.

Staff Management and Engagement:

- Lead, manage, and develop mid-level managers, fostering a collaborative and inclusive work environment that values diversity and equity.

- Actively contribute to building an inclusive and supportive workplace where diverse perspectives and experiences are valued, and everyone feels empowered to bring their authentic selves to work.

- Implement leadership development programs, innovative engagement initiatives, and retention strategies that contribute to a workplace culture where team members can grow professionally.

- Promote a culture of collaboration, continuous improvement, and professional growth, and aligning team efforts with the practices goals and values.

Compliance and Regulatory Understanding:

- Ensure that the practice adheres to all relevant healthcare regulations and employment laws.

- Stay updated on changes in regulations and implement necessary adjustments to maintain compliance and uphold the highest standards of patient care and safety.

Revenue Cycle and Financial Oversight:

- Work closely with the practices billing company and owners to optimize revenue cycle performance.

- Utilize strong financial and analytical skills to develop staffing budgets, identify opportunities for cost management, and enhance the practices financial health.

Programs and Eyecare Advancement Management:

- Evaluate and implement new programs and initiatives that support the practice's growth, including advancements in eyecare technology, surgical innovations, and streamlined patient schedules.

- Manage relationships with vendors and software providers to ensure efficient practice management systems, including electronic health records (EHR) and network systems.

Position Requirements:

- At least seven years of experience in a senior leadership role within an ophthalmology practice.

- Demonstrated success in fostering a diverse, inclusive, and equitable workplace in healthcare.

- Strong understanding of employment regulations and compliance.

- Excellent communication skills, with the ability to effectively engage with providers, staff, and patients.

- Collaborative leadership style with a focus on team development, engagement, and achieving practice goals.

- Strong financial acumen and analytical capabilities, with experience in budgeting, forecasting, and financial management.

- Proficient understanding of medical billing for eyecare and vision insurance billings.

- Demonstrated ability to manage and submit data for the Merit-based Incentive Payment System (MIPS), ensuring compliance with CMS regulations.

- Ability to adapt to changes in the healthcare industry, including technological advancements and evolving patient care standards.

- An MBA or equivalent work experience is preferred.

Location:

Fredericksburg, Virginia, nestled along the scenic Rappahannock River, offers the best of both worlds - just an hours drive from the excitement of Washington, D.C., and Richmond. Recognized by both U.S. News & World Report and Southern Living Magazine as one of the best cities to live in the U.S., Fredericksburg is known for its blend of rich history and vibrant modern culture. With boutique shopping, chef-owned restaurants, local art galleries, and a calendar full of community events, the city thrives with energy. Whether exploring historic landmarks or enjoying outdoor adventures, Fredericksburg is more than just a place to work - its a community where you can live, grow, and truly thrive.